Servicenow Administrator

il y a 2 semaines

Luxembourg AbAKUS IT Solutions Temps plein

**Your Role**:
As a ServiceNow Administrator, you will play a key role in optimizing and managing the ServiceNow platform within the company. Whether you are a beginner or experienced, you will have the opportunity to grow in a collaborative environment and actively contribute to the digital transformation of our clients.

**Main Responsibilities**:

- Configure, administer, and maintain the ServiceNow platform to ensure its proper functioning and meet the needs of the company.
- Customize ServiceNow modules (ITSM, ITOM, ITBM, etc.) and develop new features based on requests.
- Analyze and resolve technical issues related to ServiceNow while ensuring complete and up-to-date documentation.
- Collaborate with technical and functional teams to ensure the integration of ServiceNow with other internal systems.
- Participate in the continuous improvement of processes and the implementation of best ITIL practices.
- Train and assist end-users to ensure optimal use of the platform.

**Desired Profile**:

- **Language**: Fluency in French is mandatory (both oral and written).
- **Experience**: For junior profiles: A first experience in IT platform administration, ideally ServiceNow, would be a plus.
- **For senior profiles**: A solid experience (5 years or more) in ServiceNow administration and in-depth knowledge of ITSM, ITOM, ITBM modules.
- **Technical Skills**: Good knowledge of scripting languages (JavaScript, GlideScript), REST/SOAP APIs, and ITIL principles.
- **Soft Skills**: Excellent teamwork ability, adaptability, strong communication skills, and customer service orientation.
- **ServiceNow Certifications**: An appreciated asset, especially for senior profiles.

**What We Offer**:

- **A stimulating work environment**: Join a passionate team where innovation and collaboration are valued.
- **Professional development opportunities**: Benefit from regular training and career prospects in an international setting.
- **Diverse and rewarding projects**: Participate in large-scale projects for prestigious clients in Luxembourg and internationally.

**How to Apply?**:
Are you eager to be part of an adventure where your expertise makes a difference? Join us and actively contribute to the digital transformation of our clients

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