Transfer Agency Investor Services Officer

Job Purpose

The Transfer Agency maintains the share/unit holder register of Funds administered by Citibank Luxembourg. The Funds (domiciled in Luxembourg or offshore) have different legal structures (UCITS, UCI, SIF) and are long funds, master/feeder structures, etc.

The Transfer Agent - Investor Services Administrator interfaces with and provides high quality services to the Fund Share/Unit holders as well as to the Fund Promoters and Fund Portfolio Managers.

He/she will be responsible for the implementation of new distributors as well as new (sub-)funds, ensuring 1) process flows, distributor/fund operating memorandum and procedures are documented/updated and 2) training on the new (sub-)funds/processes is provided to the other Transfer Agency teams.

He/she participates in Transfer Agency related projects and reviews of tasks/procedures.

**Key Responsibilities**
- Management of the day to day responsibilities of each team member
- Coaching and development of team members
- Develops a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based.
- Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.
- Specific Type of Work
- Client interfacing
- Be the first point of contact for the Fund Share/Unit holders
- Be the first point of contact for the Fund Promoters and Management Companies
- Ensure proper communication with other Departments
- Query management and issue resolution, in conjunction with the other teams of the Department
- Represent the Transfer Agency Department in client meetings (Board meetings, Service Reviews,)
- Represent the Transfer Agency Department in internal committees, working groups
- Maintain KPI and client logs
- Implementations & Projects
- Lead new (sub-)fund implementations, including prospectus review and process set-ups
- Lead the implementation of new distributors
- Lead the change management process for existing funds, including log maintenance, follow-up and implementation
- Write BRD (business requirement document)
- Train the transfer agency teams on the new funds, processes
- Lead fund events such as mailings, fund mergers, etc
- Assist/take a leading role in the various departmental projects
- Transaction processing, execution and settlement for AI and high value institutional funds
- Assist Dealing team when needed with transaction processing, execution and settlement.
- Completion of checklists, including end-of-day controls
- Processes and procedures
- Continuous focus to improve / automate processes
- Maintain departmental procedures up-to-date
- Perform function in line with the departmental procedures and Citi policies
- Maintain the Fund and Distributor Operating Memoranda up-to-date
- Take full ownership of the issue log for the clients in charge.

**Development Value**
- Opportunity to work within a multi-business global relationship in a demanding and ever-changing environment.
- Opportunity to develop strong working relationship with other departments within the organization.
- Opportunity to develop strong working relationship with external clients.
- Opportunity to develop Fund Industry knowledge.
- Easy access to training opportunities.

**Knowledge and Experience**
- Minimum of 5 years relevant work experience
- Previous experience in cash management
- Solid understanding of cash reconciliation items
- Good knowledge of swift environment
- Expertise in Transfer Agency
- Exposure to projects with some external visibility
- Develop product/industry/regional experience
- Awareness of other products outside individuals Business Unit
- Work under guidance from Seniors to contribute to new business organisation, transition development and execution
- Perfect understanding of fund industry
- In-depth understanding of fund regulations

**Qualifications**
- Strong background (Min. BAC +4 or Master in Economics, Accounting, Finance, Management or other relevant field of studies or equivalent professional degree (CFA, CA )

**Technical Skills**
- Good working knowledge of Microsoft Office (Word, Excel, Access )
- Good working knowledge of TA system

**Language Skills**
- Strong written, verbal and listening skills in English

**Soft Skills and Behaviours**
- Strong interpersonal skills and sense of teamwork.
- Able to deal staff across departments.
- Strong presentation skills, be able to speak up.
- Strong sense of initiative.
- Lead by example, demonstrating integrity in decisions and actions.
- Challenge the status quo and traditional thinking.
- Committed to self-improvement.
- Hold self and others accountable for results.
- Put long-term interests above short-term gain and escalate issues when necessary.
- Develop strategies that contribute to sustainable business growth.
- Inspire creativity and communicate the need for change.
- Demonstrate the desire and