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Service Delivery Manager
il y a 2 semaines
ABOUT THE JOB l What will you do? ABOUT YOU l What’s your background?
As a Service Delivery Manager, you will be responsible for
the following activities:
- Work with the business teams and technology leadership
to ensure effective resource management across our
multiple delivery teams and combined partnership
capabilities
- Manage technology partners to ensure consistent and
timely delivery (SLA, feedback, escalation, etc.)
- Hold partners to account for performance in line with
our commercial agreements (quality assessment)
- Define and refine supplier operational models to ensure
maximum value is derived from partner engagements
- Actively organise and run service reviews with partners
to ensure outstanding issues are resolved and followed
through
- Track and report partners delivery performance to
Management
- Maintain a comprehensive third party service providers
risk matrix in collaboration with Procurement
- Collaborate with Accounting and Finance on purchase
orders and credit notes processing, and manage
invoicing queries
- Collaborate with Procurement and business teams for
RFI/RFP
- Deliver input for the budgeting process
- Vocational training or diploma in Information Technology
or similar and significant professional experience in a
similar position
- Strong administration skills (Use of Microsoft Office
packages including Word, Excel, PowerPoint and
Navision)
- Broad technology knowledge from standard data centre
hardware to cloud services
- Service Level Agreement management is a must
- ITIL Foundation or similar is an advantage
- Experience with invoice processing
WORKING FOR ADVANZIA
**THE UNCONVENTIONAL BANK**
WHAT WE EXPECT l What are your skills? WHAT WE OFFER l What advantages will you have?
- Ability to multi-task and prioritise workload to ensure
all tasks are completed on time
- Professional integrity and honest approach to deliver
a high standard of service to internal and external
stakeholders
- A strong communicator in English, both written and
verbally
- Luxembourgish, French or German would be an
advantage
- Competitive compensation package
- Attractive benefits as part of the banking collective
- agreement
- Wide range of additional advantages such as language
courses contribution, health initiatives, employee travel
insurance, preferential conditions for Advanzia
products, etc.
- Training and development initiatives
- Dynamic and international environment
- #TeamAdvanzia
- Participation in various Corporate Social Responsibility
(CSR) projects as part of the bank’s Advanzia Plus
initiative
Where you will be working
Located in bright and modern offices in Munsbach at 15 minutes from Luxembourg City, Advanzia currently employs more
than 200 staff from all over the world. We offer a pleasant and collaborative working atmosphere in a truly multicultural
environment.
Looking for a new professional challenge in a fast-growing company?
Click here to find out more about your career opportunities at Advanzia Bank.
