Customer Support Europe West Lead

il y a 1 semaine

Leudelange, Luxembourg SIX Temps plein

We drive the transformation of the financial markets. That’s why we invest in bright minds, in their ideas, knowledge and development. We do that by combining our best sides.

***Customer Support Europe West Lead****:
Leudelange | working from home up to 60% | Reference 4925

**What You Will Do**:

- ensuring market-driven services and support for our products, and enhanced customer satisfaction and collaboration with our key and strategic customers across the region
- build on your leadership capabilities to steer technical and personnel management, and drive continuous professional and personal development across your regional teams
- active gathering of customer needs and development of adapted support solutions
- ensuring effective cross-team collaboration with internal units such as Product Management, Marketing, Sales and IT departments to jointly develop customer friendly services and solutions
- driving transformation efforts and implementing new ways of working across Europe West
- continuous development of Customer Support into a competitive advantage for SIX Financial Information in the relevant markets through active networking with customer-facing functions and colleagues across geographies

**What You Bring**:

- strong leadership personality with a proven track record of managing support teams in a complex financial environment
- pronounced customer orientation and strong communication and presentation skills to build-up a powerful formal and informal global network
- ability to clearly represent opinions and ideas, and implement them in a strategic and structured way across locations
- passion for working in a dynamic and international environment and closely collaborating with internal experts, customers, and external partners
- goal-oriented team player who is driven and motivated by our purpose to become a best in class customer support organization
- balanced, curious, team
- and customer-oriented personality with a positive ‘can-do’ attitude
- excellent English as well as solid French language skills, further languages are an advantage

If you have any questions, please call Jake Browne at +44 207 550 5415.

**What We Offer**:
**Flexible Work Models**
We trust our employees and offer a work environment that is well-balanced, productive and fosters success.

**Personal Development**
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.

**Agile Working Methods**
Whether through scrum or design thinking,
we solve exciting tasks together in teams.

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