Senior Implementation Specialist

**Join Salonkee and revolutionise the beauty and wellbeing industry**

Are you passionate about transforming the beauty and wellbeing industry through digital innovation? Look no further than Salonkee As a leading European software company, we provide cutting-edge digital solutions to hair and beauty businesses, revolutionising the way they operate.

At Salonkee, we are on a mission to digitalize the beauty and wellbeing industry, offering a comprehensive suite of high-end software tools. From intuitive calendars and client databases to seamless online bookings and point-of-sale systems, we empower salons to streamline their operations and provide an exceptional customer experience.

Join our talented team as a_ Senior Implementation Specialist_ in our_ Customer Success department_ and contribute to shaping the future of this dynamic industry. As part of Salonkee, you will have the opportunity to work on innovative projects, collaborate with like-minded professionals, and make a lasting impact.

We value creativity, innovation, and a collaborative spirit. We foster a supportive and inclusive work environment where your ideas are valued and encouraged. Your contributions will be crucial in driving our continued growth and success.

**What will you be doing**:

- Your primary responsibility is to guarantee our Salon's are satisfied with the configuration of their Salonkee platform
- Provide ongoing support to Account Managers and Sales Representatives in order to provide excellent service to our salons
- Use your Excel expertise to initially setup our platform to meet the Salon's needs/specifications
- Update Salon's accounts - For example: updating client lists, products and services within the Salonkee platform
- Export/Import data from third party competitors to ensure a seamless transition
- Offer comprehensive support to the customer support and customer success teams
- You will manage the full KYC process in order to enable our payment services - For example: review and evaluate documentation for new salon accounts, you are responsible for upholding current KYC requirements and to ensure that the business follows due process and will not be held liable for non-compliance issues
- On a daily basis, you will exercise administrative assistance, operations analysis, and customer service support

**What we are looking for in you**:

- Fluency in English (additional proficiency in German, French, or Dutch is an advantage)
- Strong command of Microsoft Office programs, especially Excel
- Being tech savvy (MacBook)
- Analytical and problem-solving skills
- Excellent organisational and time management abilities
- A team player with a customer-centric approach
- 3-5 years of experience

**What we offer**:

- The opportunity to make a meaningful impact on the company's success
- A permanent contract, providing stability and long-term growth potential
- Flat hierarchies that promote open communication and encourages putting your ideas forward
- An international team with colleagues from diverse backgrounds and countries, fostering a multicultural work environment
- Regular company events to foster team bonding and create opportunities for networking and collaboration
- Enjoy perks such as free coffee and lunch vouchers
- Experience an amazing company culture that values teamwork, creativity, and a positive work atmosphere
- Expect plenty of fun and exciting moments as we work together towards our shared goals

Join us at Salonkee and become part of a dynamic team where your contributions are valued, and you can thrive both professionally and personally.