Senior Program Manager, Selling Partner Trust

Experience in program or project management - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Are you passionate about solving complex problems worldwide? Do you relish the nuances of tackling regional complexities? Can you see yourself as part of a new team charged with solving an unexplored challenge? If so, we are looking for an exceptional Senior Program Manager to help us develop new ways to build trust and loyalty with Sellers in the EU region. In this role, you will be responsible for: - Working with global teams to understand current and future challenges faced by Sellers, identifying region-specific opportunities and scoping compelling solutions - Building a nuanced understanding of regional differences in Seller behaviour and requirements - Creating experiments that allow us to move from ‘what is’ to ‘what can be’ - Working with business owners, product managers and engineering teams to define requirements and release schedules - Developing current and new programs that contribute to the delivery of our EU and WW goals - Driving key stakeholder and leadership engagement to support regional Seller trust and loyalty efforts The role will be fundamental to building our understanding of regional Seller nuances and driving improvement to Seller experiences. It requires excellent program management, problem-solving, and stakeholder management skills. Invention has become second nature at Amazon, and the pace of innovation is only accelerating. Amazon’s growth requires leaders who move fast, have an entrepreneurial spirit to create new products, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems. This role will be based in Luxembourg. Key job responsibilities The role will be focused on self-sufficiently running strategic projects that aim at addressing reducing Seller friction and business disruptions related to enforcement and remediation processes in the EU region. You will be expected to lead multiple concurrent efforts from initial scoping to final implementation, ranging from quick turnaround pilots to complex long-term efforts. You will work in close collaboration with various WW product/program, BA, tech teams as well as Legal and cross-organizational stakeholders to identify incremental opportunities and create a regional improvement roadmap. You need to be able to operate autonomously, establish strong relationships with regional stakeholders, build a solid understanding of a variety of complex topics as well as be comfortable operating under a high level of ambiguity. As such, you need to have a strong ability to prioritize efforts and develop workarounds for potential blockers. You will act as an advocate for our Sellers, challenging the status quo and coming up with ideas on how to improve the Seller Experience while navigating internal priorities/constraints. About the team Customer Trust & Partner Support (CTPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience leading process improvements