Partner & Customer Services Officer - Italian Market

il y a 17 heures

Luxembourg Source Up Temps plein

You will work for one of the largest and most professional insurance companies in Luxembourg

You will work alongside caring individuals who put customer satisfaction at first

You will work in a company that promotes work-life balance and offers a positive work environment.

**About the offer**

Permanent contract

Location : South Luxembourg City

Top 3 Key competencies:

- Customer Centricity
- Attention to details
- Rigour

**About our client**
- Sector_ : Insurance_
- Values_ : _Participation| Authenticity | Empathy
- Employees_ :_ Worldwide: More than 5,000

**Your missions**

As PCS Officer, you will:

- Support with all activities related to client and partner including requests and transactions processing and correct any issue on their contract / policy;
- Provide support and expertise for the decision making regarding the specifics cases, ensure cases implementation and follow-up;
- Be in charge of responding in an effective, professional and timely manner to the queries received from several clients, partners or sales colleagues;
- Ensure that you are consistently ensuring a high level of service;
- Coordinate with other internal departments to ensure that changes in processes, procedures are followed-up upon.

**Your ideal profile**
- A minimum of 3+ years of experience working in a customer service department within the financial/insurance sector
- Experience of working with contract/policy administration systems, insurance products
- Experience in client/partner relationship management
- Excellent communication skills (being able to build effective relationships and adapt communication style to the counterparty, always in a professional manner)
- Ideally, you have been working at client service desk in an Insurance Company client support role for the italian market
- Fluency in French + Italian + any other European language is an asset
- Carry out a skills assessment (soft skills and technical skills) in order to better define your professional project
- Access to your test results to guide you to your best career choices
- Interview coaching session before the client meeting
- Consistent and fair recruitment process with respect, transparency and trust

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