Client and Partner Services Team Manager
il y a 1 heure
In the Partner and Client Services division of LPS, you will be responsible for a team of Account Managers and for managing daily operations related to contracts distributed under the free provision of services regime in the Portuguese, Spanish, and Italian markets.
Responsibilities:
- Collaborate closely with the Head of Partner and Client Services at International Life to align global and local objectives;
- Lead a multilingual team with a high degree of autonomy, promoting collaboration and a proactive approach;
- Work actively with LPS cross-functional teams to harmonize efforts in key markets and develop synergies;
- Supervise the team to ensure optimal management of relational (Middle-Office) and administrative (Back-Office) activities, ensuring fluid coordination between these functions;
- Ensure close collaboration with sales and sales support teams to guarantee the best follow-up and handling of our clients' orders;
- Optimize relationships with partners and end customers;
- Supervise the integration and skills development of employees;
- Ensure the organization, monitoring, and proper execution of various orders;
- Encourage a proactive and problem-solving-oriented approach to continuously improve team performance;
- Conduct four-eye controls on specific operations and validate them;
- Ensure database quality;
- Monitor KPIs and propose corrective measures to optimize results;
- Identify opportunities for process optimization and implement solutions to improve efficiency and customer satisfaction;
- Integrate digital tools to simplify administrative processes and improve interaction with partners and clients.
Requirements
- 5+ years since a similar management function, within insurance in LPS
- Native or bilingual level of Portuguese and fluency in French, English
- Experience in team management and account management
- Good communication and organization skills
- Proficient with MS Office and other industry tools
- Based in Luxembourg and eligible to be employed there
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