Client and Partner Services Team Manager
Il y a 4 minutes
In the Partner and Client Services division of LPS, you will be responsible for a team of Account Managers and for managing daily operations related to contracts distributed under the free provision of services regime in the Portuguese, Spanish, and Italian markets. Responsibilities: Collaborate closely with the Head of Partner and Client Services at International Life to align global and local objectives;Lead a multilingual team with a high degree of autonomy, promoting collaboration and a proactive approach;Work actively with LPS cross-functional teams to harmonize efforts in key markets and develop synergies;Supervise the team to ensure optimal management of relational (Middle-Office) and administrative (Back-Office) activities, ensuring fluid coordination between these functions;Ensure close collaboration with sales and sales support teams to guarantee the best follow-up and handling of our clients' orders;Optimize relationships with partners and end customers;Supervise the integration and skills development of employees;Ensure the organization, monitoring, and proper execution of various orders;Encourage a proactive and problem-solving-oriented approach to continuously improve team performance;Conduct four-eye controls on specific operations and validate them;Ensure database quality;Monitor KPIs and propose corrective measures to optimize results;Identify opportunities for process optimization and implement solutions to improve efficiency and customer satisfaction;Integrate digital tools to simplify administrative processes and improve interaction with partners and clients. Requirements 5+ years since a similar management function, within insurance in LPSNative or bilingual level of Portuguese and fluency in French, English Experience in team management and account managementGood communication and organization skillsProficient with MS Office and other industry toolsBased in Luxembourg and eligible to be employed there
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