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Team Leader Partner
il y a 3 semaines
You will work for one of the largest and most professional insurance companies in Luxembourg
You will work alongside caring individuals who put customer satisfaction at first
You will work in a company that promotes work-life balance and offers a positive work environment.
**About the offer**
Permanent contract
Location : South Luxembourg City
Top 3 Key competencies:
- Customer Centricity
- Attention to details
- Rigour
**About our client**
- Sector_ : Insurance_
- Values_ : _Participation| Authenticity | Empathy
- Employees_ :_ Worldwide: More than 5,000
**Your missions**
As Team Leader PCS, you will:
- Develop, coach and manage a team of 5 to 6 customer officers,
- Act as deputy for the Manager of the Department in his/her absence
- Be the point of escalation for partners at all stages of all contracts and ensure the customers are satisified with the service level
- Act as a role model in all relations with both internal and external customers to promote a culture of customer orientation
- Support various areas of the business when it comes to analyzing current contracts and processes
- Coordinate with other departments across the Company to ensure that changes in processes, procedures and work instructions are updated accordingly to the internal rules and other areas are communicated & planned for
- Maintain an ongoing awareness of services, review procedures and ensure quality improvements are made as required.
- Support improvement projects as required
**Your ideal profile**
- A minimum of 7 years of experience working in a customer service department within the financial/insurance sector
- Former experience as Team Leader
- Experience of working with contract/policy administration systems, insurance products
- Experience in client/partner relationship management
- Excellent communication skills (being able to build effective relationships and adapt communication style to the counterparty, always in a professional manner)
- Carry out a skills assessment (soft skills and technical skills) in order to better define your professional project
- Access to your test results to guide you to your best career choices
- Interview coaching session before the client meeting
- Consistent and fair recruitment process with respect, transparency and trust
