Technical Services Specialist

B Medical Systems S.àr.l.

**At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.**

**All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity**:
**Job Title**:Technical Services Specialist - Monitoring Solutions (M/F/d)

At Azenta Life Sciences, a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.

B Medical Systems, an Azenta Life Sciences company, was founded in 1979 when Electrolux partnered with the World Health Organization to create a solution for the safe storage and transport of vaccines around the world. Since that time, B Medical has become a global leader in vaccine cold chain. For over 35 years, we’ve been innovating and creating technologies that save lives across the globe.

In 2015, B Medical Systems was acquired by Navis, a private equity fund. Effective October 2022, a new chapter began and our company is a part of Azenta Inc., a leading worldwide provider of life sciences solutions.

**Our After Sales team is looking for a new talent, starting at the earliest possible time as**Technical Services Specialist - Monitoring Solutions**(M/F/d) in Hosingen, Luxembourg.**

**How you’ll add value**

We are looking for an Technical Services Specialist - Monitoring Solutions (M/F/d), who deliver expert first and second-level support for our temperature monitoring platforms and associated hardware. Coordinate and provide services including installations, training, testing, and customer support. Act as a key link between end users, internal teams, and product development by ensuring that our monitoring solutions are deployed, used, and improved effectively.

**What you’ll do**
- Train and support customers to ensure proper and safe use of our monitoring platforms.
- Perform remote installations of monitoring software on customer infrastructure, ensuring all technical requirements are met beforehand.
- Support the sales process by advising prospective customers on system functionality and requirements.
- Handle day-to-day service requests: technical troubleshooting, installation coordination, post-installation follow-up, and proactive issue resolution.
- Liaise with internal departments (e.g. Sales, R&D, Operations) to ensure seamless service delivery and resolution of customer issues.
- Document, test, and validate software releases and updates in collaboration with the R&D team.
- Contribute to the creation and improvement of user-facing materials, such as guides, FAQs, and training content.
- Participate in the digitalization and optimization of internal workflows and service processes.
- Gather and relay customer feedback, technical issues, and product enhancement ideas to R&D and product management.

**What you’ll bring**
- Bachelor or master’s degree in IT / electronics
- 2-3 years’ experience in an IT environment
- Ability to understand and analyze data and log files and to articulate findings to internal and external leadership
- Network knowledge (netstat, ping, ipconfig, etc.)
- Knowledge of the Windows firewall
- German and English are mandatory, French is considered as an asset, any other language will be appreciated
- Extremely organized person who can work on several open issues until they are resolved
- Proven skills and experiences in extensive interactive client relationships and ability to interface with other departments to manage needed deliverables for clients
- Strong organizational and follow‐up skills and attention to details to successfully manage competing priorities and to build a relationship of trust with customers
- Excellent verbal / written communication skills: you can describe complex technical problems and solutions to non‐IT people in an easy and understandable way
- A strong team player: you share your solution findings with your colleagues and help them when they are stuck with a problem
- A logical thinker: you solve customer problems in a very logical way
- Driven and proactive
- Works independently in challenging environments with mínimal guidance
- Flexible and adaptable, with a high ability to learn and to develop
- A pragmatic and hands‐on business‐driven individual

**Our Offer**
- Become part of a company that makes a positive contribution to launching groundbreaking scientific develo