Field Service Technician
il y a 4 jours
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
**Want to be a part of our team?**
The Service Delivery Service Desk Administrator is responsible for monitoring low complexity client network infrastructures, receiving, assigning and coordinating the successful resolution of requests.
**Working at NTT**
1. Responsible for receiving, validating and logging client requests, capture the detail of the request and provide first line support if required.
2. Ensure the correct escalation procedure is followed on all critical calls and requests and assist with analysing and interpreting the request to ensure the correct categorisation and prioritisation.
3. Work closely with colleagues to ensure the swift resolution of faults and ensure the user is kept updated on the progress in relation to the resolution of the fault.
4. Ensure all relevant documents related to the fault are maintained and keep accurate records of the fault, including the client’s information.
5. Communicate in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.
**What will make you a good fit for the role?**
**A career at NTT means**:
- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to **own and develop your career -** with a personal and professional development plan and access to the broadest learning offerings in the industry.
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