Manager, Managed Services Client Delivery

il y a 2 jours

Capellen, Capellen, Luxembourg NTT Temps plein

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why we encourage you to take every opportunity to further your career within our great global team.

Your day at NTT DATA The Manager, Managed Services Client Delivery is a management role, primarily responsible for managing a team of MS Client Delivery Specialist in Luxembourg. This role ensures operational excellence, client satisfaction, and compliance with contractual obligations. Key responsibilities:

  • Service Delivery Management

    - Oversee the end-to-end delivery of managed services for assigned clients, ensuring adherence to SLAs, KPIs, and contractual requirements.

    - Act as the primary point of contact for client escalations, operational issues, and service improvement initiatives.

    - Monitor service performance, analyze operational data, and implement corrective actions as needed.

    Client Relationship Management

    - Build and maintain strong relationships with key client stakeholders.

    - Lead regular service review meetings, present performance reports, and drive client satisfaction.

    - Identify opportunities for service improvement and additional value creation.

    Team Leadership & Development

    - Lead, mentor, and develop a team of Client Delivery Managers.

    - Foster a culture of accountability, collaboration, and continuous improvement within the team.

    - Ensure effective onboarding, training, and professional development of team members.

    Operational Excellence

    - Ensure compliance with internal processes, quality standards, and regulatory requirements.

    - Drive continuous improvement initiatives to enhance service quality, efficiency, and client outcomes.

    - Collaborate with technical, governance, and support teams to resolve complex issues and deliver seamless services.

    Financial Management

    - Support the Director in managing budgets, forecasting, and ensuring the profitability of managed services contracts.

    - Monitor financial performance and contribute to cost optimization efforts.

    Qualifications & Experience

    - Bachelor's or Master's degree in Business, IT, Engineering, or a related field.

    - 8+ years of experience in IT service delivery, client management, or a similar role within Managed Services.

    - Proven track record of managing client relationships and delivering high-quality IT services.

    - Strong understanding of IT service management (ITSM) frameworks (e.g., ITIL).

    - Experience in cross-functional and/or multi-country environments is an advantage.

    - Excellent communication, organizational, and problem-solving skills.

    - Experience managing teams is highly desirable.

    - Fluent in English and French

Workplace type:

Hybrid Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today

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