Field Service Technician

il y a 7 jours

Capellen, Luxembourg NTT DATA Temps plein

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

The Field Service Technician is responsible for monitoring low complexity client network infrastructures, receiving, assigning and coordinating the successful resolution of requests.

**What you'll be doing**

**Key Roles and Responsibilities**:

- This is a full-time, on-site based role, working in shifts
- Perform troubleshooting, parts replacements, system upgrades, basic deployment and repair on desktops/notebooks/printers in order to resolve/fulfill customer incidents and/or requests
- Identify potential issues that could adversely impact end user experience and take corrective action
- Provide Smart Hands Activities to rack and stack, patch cabling, equipment installation/de-installation, swaps and disposal activities on-site
- Use advanced tools/technical knowledge to remediate problems and conduct scheduled installations as per approved customer documented processes
- Provide technical feedback on technical process issues to improve overall service delivery
- Identify gaps and short comings in the current processes, procedures, services and provide recommendations for improvement
- Respond to calls and travel to site after business hours per leader instructions may be required

**Academic Qualifications and Certifications**:

- High school diploma or equivalent
- Minimum 2 years of experience in a similar job
- Knowledge of Windows operating system environment
- A+ desktop or equivalent skill set is preferred
- Experience with MDM (Airwatch, Mobile Iron, Intune) to manage customer owned or BYOD iPhones and iPads is an asset
- Ability to work under guidance, ability to use sound judgement to escalate an issue to a higher level, professional, client-focused, ability to work in shift structure

**WHAT AWAITS YOU IN NTT LUXEMBOURG**:

- A full-time contract of unlimited duration
- Company paid trainings to help further your career and stay up to date with latest technologies
- An attractive salary tailored to your expertise level
- Various benefits like a company car & others

**Workplace type**:
On-site Working

**About NTT DATA**

**Equal Opportunity Employer

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