Head of Customer Repair, Eu After Market Services

il y a 7 jours

Luxembourg Amazon EU Sarl Temps plein

10+ years of experience in commercial negotiations, business development, and/or product management
- Proven track record of driving complex, cross-functional initiatives from ideation to execution
- Strong analytical skills to use data and metrics to inform decisions and recommendations
- Excellent inter-personal, communication and influencing skills to collaborate with diverse stakeholders
- Ability to thrive in a fast-paced, ambiguous environment and deliver results
- Team leadership skills to hire, support and develop a high performing team

Are you passionate about driving positive change and making a real difference towards sustainability? Would you like to transform the way our customers access repair services for their defective products? Do you have a proven track record in leading teams to deliver significantly complex product and program management initiatives? We're looking for a Senior Manager to lead our EU Customer Repair business and drive its expansion through onboarding brands and repairers and delivering key product and CX improvements in partnership with a dedicated Repair Tech team and the EU Customer Services team.

At After Market Services (AMS), we aspire to Zero Defects that guide customers to return, Zero Costs associated with returns, and Zero Waste generated from returned products. As Head of the Customer Repair business you will guide a team of product and vendor managers to expand our innovative Warranty Repair service enabling more customers and brands to benefit from it, while also improving CX, brand experience and repair vendor experience. Success will unlock large-scale customer, financial and sustainability impact. It offers high visibility to senior stakeholders across Retail, Retail Vendors, Repair Service Providers, 3P, CS, Legal and Tech. The position will be based in any of AMS’ EU locations (London, Luxembourg, Munich or Madrid).

To excel in this position, you must demonstrate an ability to translate customer insights and compliance requirements into actionable product and program roadmaps, adeptness at navigating ambiguity, and the ability to engage diverse stakeholders to deliver a plan. Experience of external negotiations, product management, and setting a vision and aligning teams behind it will be key to enabling success.

Key job responsibilities
- Define the vision and strategy for the Customer Repair business
- Develop tech and program roadmaps to deliver the Customer Repair vision
- Present performance and growth plans to senior leadership, earning trust and support for your team’s initiatives
- Leverage customer, brand and repair provider insights to continuously optimize the customer repair experience
- Implement mechanisms to ensure delivery of Customer Repair input and output goals
- Hire and develop a high-performing team

Luxembourg, LUX
- Experience in after-sales service, warranty management, or reverse logistics programs
- Technical expertise in building and scaling digital B2C services or B2B products
- Experience leading external negotiations
- Experience working on legal and compliance related topics

  • Head of Client Services

    il y a 7 jours

    Luxembourg Venture search Temps plein

    Head of Client Service Group - Luxembourg Venture Search is partnered with an esteemed international fund distributor headquartered in Luxembourg, dedicated to delivering exceptional financial services to their global client base. They are seeking a dynamic and experienced professional to lead their Client Service Group. As the Head of the Client Service...

  • Head of Payments, Markets

    il y a 3 jours

    Luxembourg PayPal Temps plein

    **The Company** PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at...

  • Head of Payments, Markets

    il y a 3 jours

    Luxembourg paypal Temps plein

    **The Company** PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at...

  • Head of International Primary Market Services

    il y a 1 semaine

    Luxembourg Deutsche Börse Temps plein

    **Learn. Develop. Grow. But always: Share value**: Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow - personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because...

  • Head of Finance

    il y a 1 semaine

    Luxembourg Careers at Tide Temps plein

    **ABOUT TIDE**: At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.6 million...

  • Head of Fleet Supply Planning Transformation, Fleet Planning

    il y a 3 jours

    Luxembourg Amazon EU Sarl - A84 Temps plein

    Bachelor’s degree - Experience in the fleet, supply chain or logistics industry - Experience in business ownership, controlling and business analysis - A proven track record of creating effective reporting and data analysis - Strong analytical skills combined with proficiency in Excel - Experience influencing and interacting with cross-functional teams -...

  • Senior Business Development Manager

    il y a 1 semaine

    Luxembourg Banque Internationale à Luxembourg (BIL) Temps plein

    Description Founded in 1856, Banque Internationale à Luxembourg (BIL) is the oldest multi-business bank in the Grand Duchy. It has always played an active role in the main stages of development of the Luxembourg economy. It currently operates in retail, private and corporate banking, as well as on financial markets. Employing more than 2,000 people, BIL is...

  • Head of Benelux and Nordics Business Development

    il y a 5 jours

    Luxembourg Aviva Temps plein

    Head of Benelux and Nordics Business Development This is a great job for someone who has experience in the financial services industry, with a focus on institutional segments. A bit about the job: Your role as the Head of Benelux and Nordic Business Development exists to drive growth and enhance Aviva Investors' market presence in these regions by...

  • Head of Private Custody

    il y a 2 semaines

    Luxembourg PICTET Temps plein

    **Your team**: - **The Pictet Group** is one of the world’s leading independent wealth and asset managers. Founded in 1805 and headquartered in Geneva, Switzerland, the Group is represented at 30 offices in financial centres worldwide, and currently employs over 5200 people. Pictet has been present since 1989 in Luxembourg, where it employs over 700...

  • Head of Private Custody

    il y a 1 semaine

    Luxembourg Bank Pictet & Cie (Europe) AG, succursale de Luxembourg Temps plein

    Pictet is an investment-led service company, offering wealth management, asset management and related services. We are an independent investment partnership known for our long-term mindset, responsible approach to business and entrepreneurial spirit. These principles have defined us since 1805. For our clients, colleagues, and wider society, we always aim...