Sr Program Manager, Vendor Performance

Experience in program or project management
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience implementing repeatable processes and driving automation or standardization
- Experience working cross functionally with tech and non-tech teams

How often have you had an opportunity to be a member of a people and growth focused team to improve both customer and vendor experience? In the EU Direct Fulfillment (DF) team, we have a unique value proposition for both our customers and vendors. And we offer an expanded selection and exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as fast as feasibly possible, on time, in full - every time.

Key job responsibilities
**Drive Multimillion DF Business Growth**: Lead multimillion-dollar business growth by spearheading collaboration across teams. Identify opportunities, establish balanced processes, and provide strategic leadership for both business and operations requirements.

**Optimize Operations Performance**: Directly engage with Amazon vendors, leveraging a decade of experience in operations management. Enhance speed to delivery, on-time shipping, and overall delivery efficiency, contributing to elevated operational excellence in the supply chain.

**Collaborate Across Teams**: Bring your extensive background in business development and project management to the forefront. Collaborate with tech, product, and retail partners to identify gaps, driving continuous business development and elevating the vendor experience within the DF program.

**Strategic Communication and Leadership**: Leverage your years of experience to lead Operations calls and Business Reviews. Showcase your influential communication skills to both peers and senior leadership, reinforcing your leadership capabilities.

A day in the life
In this dynamic role, success is defined by the delicate balance between customer and vendor, metrics, short vs long term goals, etc. Every decision is an opportunity to showcase your experience and leadership in operations, business development, and program management, driving actions that serve both business and operations. This role requires a hands-on approach, allowing you dive deep into operational intricacies while never losing sight of the bigger picture. Prioritization becomes an exhilarating exercise, driven by the potential impact on our ecosystem. An effective communication is necessary to seamlessly navigate internal and external stakeholders across business, operations, and tech teams.

About the team
The DF VPG (Vendor Performance and Growth) Team is at the intersection of most advanced supply chain technology, complex operations and dynamic business, we are responsible for implementing the famous flywheel - growing vendors' business while improving the operations and customer experiences. This covers ops and business KPIs such as ontime shipping, click2promise, inventory management, forecasting, carrier collaboration, selection increase, GMS growth and market share expansion, cost and profitability, etc.

Luxembourg, LUX
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Master's degree in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience leading process improvements
- One or more European language skill is a plus