Service Contract Performance Manager

il y a 2 jours

Luxembourg, Luxembourg COSMOTE GLOBAL SOLUTIONS NV Temps plein

COSMOTE Global Solutions, as a member of OTE Group of Companies, is an ICT Systems Integrator delivering a broad range of ICT Solutions and Services.

As a Service Contract Performance Manager, your key responsibilities will include:

  • Manage Service Contracts: Oversee the performance and compliance of service contracts with internal and external stakeholders. Ensure that service delivery aligns with agreed-upon terms, quality standards, and timelines.
  • Monitor Service Delivery: Continuously monitor the performance of service providers and contract execution, identifying areas for improvement and taking corrective action when necessary.
  • Reporting & Documentation: Prepare and deliver regular reports on contract performance, service level agreements (SLAs), and key performance indicators (KPIs) to senior management and stakeholders.
  • Collaboration with Internal Teams: Liaise with procurement, legal, and technical teams to ensure that contractual obligations are clearly defined and met.
  • Negotiation & Renewals: Assist in negotiating contract terms, extensions, or renewals, ensuring that they are in line with business objectives and industry standards.
  • Risk & Issue Management: Proactively identify and manage risks, issues, and conflicts that may affect contract performance. Propose solutions to mitigate any disruptions to service delivery.
  • Continuous Improvement: Develop and implement strategies for improving service delivery, customer satisfaction, and the overall performance of contracted services.
  • Vendor Relationship Management: Build and maintain positive relationships with key vendors and service providers to promote effective collaboration and service improvement.
Requirements
  • Education: Bachelor's or Master's Degree in Business Administration, Supply Chain Management, or related field.

  • Experience:

  • 7+ years of experience in service contract management, vendor management, or performance management, preferably in a technology or IT services environment.

  • Proven experience in managing multiple service contracts simultaneously and driving improvements in service delivery.

  • Skills & Certifications:

  • Strong understanding of service level agreements (SLAs), KPIs, and contract performance metrics.

  • Experience with contract negotiation, vendor management, and risk mitigation strategies.
  • Familiarity with ITIL or similar frameworks for service management.
  • Excellent communication and interpersonal skills to manage relationships with vendors and stakeholders.
  • Proficient in MS Office Suite and contract management software.

  • Contract Management Specialist

    il y a 22 heures

    Luxembourg, Luxembourg ArcelorMittal Temps plein

    We are looking for Contract Management Specialist for a fixed-term contract of 6 months.Role mission:Preparation of the deployment of global purchase contracts in the buy and sell mode (in collaboration with CM & Deployment Coordinator)On time update of catalogues (products specifications, etc.) along with the negotiation of Purchase Contract.Key...

  • Head of Performance

    il y a 1 semaine

    Luxembourg, Luxembourg ING Temps plein

    Your role & work environment ING Luxembourg is seeking a Head of Performance and Reward to join it's HR team.The Head of Performance and Reward will be a key contributor of the Luxembourg Human Resources Team and is responsible for Compensation, Performance Management, Regulatory Compensation and Governance, Pay equity/transparency matters as well as for...

  • Service Manager

    il y a 2 jours

    Luxembourg, Luxembourg COSMOTE GLOBAL SOLUTIONS NV Temps plein

    As a Service Manager for Hybrid Cloud Storage, you will:Service Management: Oversee the planning, delivery, and management of hybrid cloud storage services, ensuring that all customer requirements and service level agreements (SLAs) are met.Hybrid Cloud Strategy: Develop and implement strategies for integrating on-premises and cloud-based storage solutions...

  • Cryptographic Service Manager

    il y a 2 jours

    Luxembourg, Luxembourg COSMOTE GLOBAL SOLUTIONS NV Temps plein

    As a Cryptographic Service Manager, you will be responsible for:Provide expert technical assistance on Cryptographic services and solutions, as well as implementation of customer use cases that can involve the integration with other services at application, platform or infrastructure level whether in on[1]prem or with external Cloud providers as required:...

  • Project Manager

    il y a 2 semaines

    Luxembourg, Luxembourg Nexrail Temps plein

    Your missionThe Project Manager will be reporting to the CEO and plays a key role in ensuring the successful delivery of new build locomotive projects from contract signature through to warranty completion. This position combines strong commercial acumen with solid technical understanding of rolling stock operations. Acting as the main interface between...

  • Service Manager SDN

    il y a 22 heures

    Luxembourg, Luxembourg COSMOTE GLOBAL SOLUTIONS NV Temps plein

    As a Service Manager for Software Defined Networking (SDN), you will:Provide expert technical assistance on software-defined networking, micro segmentation (firewalling) and related products or services as required: technical guidance, troubleshooting, performance optimization, governance, monitoring.Manage diverse projects related to the day-to-day...

  • Partner & Client Services Manager (Portuguese, French and Spanish)

    il y a 22 heures

    Luxembourg, Luxembourg theHRchapter Temps plein

     We are seeking a dynamic and multilingual Partner & Client Services Manager to lead daily operations across the Portuguese, Spanish, and Italian markets within the life insurance sector. The successful candidate will oversee a team of case managers and ensure the highest quality of partner and client service delivery across key European markets.This role...

  • Fund Performance Measurement Analyst as of January 2026

    il y a 22 heures

    Luxembourg, Luxembourg Deloitte Luxembourg Temps plein

    Fund Performance Measurement Analyst - on site - full time Your future teamThe Performance team is part of our Operate department within the Investment Management (IM) and Private Equity & Real Estate (PERE) practice, that services both local and global clients on Asset Management and Fund industry topics. We offer our clients a comprehensive and recurring...

  • Senior Category Manager, Food Services, Global Procurement Organization

    il y a 4 jours

    Luxembourg, Luxembourg Amazon Temps plein

    At Amazon, we're working to be the most customer-centric company on earth. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are seeking a Senior Category Manager to strategically source Food Services for our global Customer Fulfillment network. The person in this role will coordinate with...

  • Senior Category Manager, Food Services, Global Procurement Organization

    il y a 7 jours

    Luxembourg, Luxembourg Amazon Temps plein

    At Amazon, we're working to be the most customer-centric company on earth. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are seeking a Senior Category Manager to strategically source Food Services for our global Customer Fulfillment network. The person in this role will coordinate with...