Relationship Manager

**What you’ll do**:
Lead and coordinate a firm-wide approach to strategic client management
Implement institutional-grade client governance framework, including efficient and effective meetings, KPIs and action trackers
Measure and be accountable to client satisfaction goals
Drive client service excellence efforts across the organisation
Provide thought leadership to clients by staying current with market trends and competitor intel
Strategic account planning - create and present an annual account plan to senior management that has clear path to wallet share expansion
Represent the voice of the client to all internal SEI stakeholders and act as the trusted voice of SEI to the client
Lead commercial discussions and profitability action plans
Point of escalation for clients and internal teams
Support sales in new business generation & deal closing efforts
Product solutions - feed the product pipeline and stay ahead of client needs to identify potential future revenue streams to meet market needs
Third party relationship management to enhance SEI’s brand awareness with strategic partners
Cultivate excellent working relationships with Operations Management
**Required Experiences and Skills**:
At least 10 years’ experience in Alternatives funds. Some experience in private markets is preferable
Have a strong knowledge of Alternative fund structures, various Fund domiciles and regulatory requirements
A track record in cross selling and wallet share expansion
Experience in Alternatives Operations is an advantage
Quality driven in everything you do - attention to detail and the highest level in oral, written communication and presentation skills
Strong data management skills
A curious mindset and ability to execute change
Please note that we are open to applicants from London and Dublin
**Attributes we value**:
Strong organisational and collaboration skills
Fluency in English Language (both verbal and written) essential
Energetic, accountable and driven
Positive ‘can do’ attitude with excellent problem-solving skills
Team player
Excellent interpersonal and client service skills
Ability to multi-task, prioritize work and manage time to maximize efficiency and to meet deadlines
Adaptable
**About SEI® & SEI Lux**:
**SEI is an Equal Opportunity Employer and so much more**:
SEI is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.
We recognize that our people are our most valuable asset and are (literally) invested in your success we know that a healthy, happy and motivated workforce is key to our continued growth. We are focused on ensuring a healthy work-life balance.
We are a technology and asset management company, delivering on our promise of building brave futuresSM—for our clients, our communities, and ourselves. Come build your brave future at SEI.

**Note**:
This position will require a successful background check, including employment verification, education verification and criminal history review once an offer has been extended and accepted.
**About SEI® & SEI Lux**:
SEI Investments - S.A. (“SEI Lux”) is SEI’s Luxembourg-based European subsidiary, a specialized PSF, authorised and regulated by the Commission de Surveillance du Secteur Financier (“CSSF”) (B257752), providing administrative and transfer agency services to Luxembourg investment funds.
**SEI is an Equal Opportunity Employer and so much more**:
SEI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.
We recognize that our people are our most valuable asset and are (literally) invested in your success we know that a healthy, happy and motivated workforce is key to our continued growth. We are focused on ensuring a healthy work-life balance.
We are a technology and asset management company, delivering on our promise of building brave futuresSM—for our clients, our communities, and ourselves. Come build your brave future at SEI.

**Note**:
This position will require a successful background check, including employment verification, education verification and criminal history review, once an offer has been extended and accepted.