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Relationship Manager, Svp
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The SVP, Relationship Manager will have responsibility for a number of large State Street strategic clients as well as manage a team of Relationship Managers. The role presents an opportunity to engage with senior executives both internally and externally to help shape and drive State Street’s strategy in servicing a number of strategic clients in EMEA.
Individual accountabilities include client & STT strategic alignment, thought leadership, client communication, monitoring satisfaction levels and sharing feedback internally, seeking out strategic revenue opportunities and relationship governance. The Relationship Manager will collaborate with internal stakeholders in commercial negotiations. The Relationship Manager will also assist in analyzing and managing the client P&L, and will oversee relationship financials.
**Responsibilities**:
- Manages assigned client(s) to development of new business and/ or products while retaining existing revenue streams.
- Responsible for achievement of organic, incremental growth, new business committed revenue, and overall target revenue goals with assigned client(s).
- Strengthen and deepen relationships with our clients. Deliver constant monitoring of the client’s perception of the quality of our services (NPS score), partner with business leads to maintain strong focus on client service and requirements.
- Prepares account plans and delivers business overviews to internal stakeholders for assigned client(s) to include but not limited to pipeline, trending, and year over year analysis.
- Maintains all relevant data for their assigned accounts in SF360 CRM including but not limited to account information, contacts, opportunities, meetings, current providers insights, and campaigns.
- Employs marketing strategies that promote the full range of Company products/services through close collaboration with the various business partners. Introduces new products and service solutions to clients wherever possible.
- Drives cohesive coordination of State Street Services to the client between client delivery, product groups, regional teams, sales staff and the client to deliver our solutions to the client.
- Serves as an escalation point for critical service issues or roadblocks. Shepherds issues through to resolution.
- Assists with client presentation preparation, client meetings, product collaboration, RFPs and sales execution.
- In conjunction with senior internal stakeholders solution service models for unique and bespoke servicing needs.
- Coordinates any required or developmental communications with the client for State Street.
- Serves as the interface for compliance, regulatory, reputational matters between clients and STT.
- In conjunction with onboarding teams ensures client onboarding for new assets and/or risk management activities are conducted with a high degree of client satisfaction.
- Hold team accountable for activities expected of all Relationship Managers. Engage, retain and promote high performing talent.
- Manage own and staff performance by articulating clear and measurable goals to staff, holding them accountable and providing continuous feedback on their performance.
- Drive culture change within the organization in helping to promote collaboration, results achievement, agility and customer centricity
- Inspire and motivate others to drive and sustain State Street's success even in the face of resistance or challenge
Education & Preferred Qualifications
- College degree, prefer major in finance/management
- 12-15 years of experience in financial services
- Excellent verbal and written communication skills
- Excellent interpersonal skills with a proven ability to earn client trust and develop relationships both internal and external.
- Ability to develop direct reports and ensure a high performing team.
- Analytical/critical thinking and problem-solving skills.
- Ability to distill, summarize and articulate issues to senior stakeholders.
We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Deta
