Dealing Wire-room, A2

INTERNATIONAL FINANCIAL DATA SERVICES (IFDS)

Our Culture
Our employees tell us that the best part of working at IFDS is the people. Our culture is friendly, supportive, and inclusive.
It is important to us that you can show up at IFDS as your whole self, safely and confidently.
We are genuinely committed to ensuring that diversity, equity and inclusion are integrated into the fabric of all that we do.
We have multiple ERGs that provide spaces for people to connect and share. All of our ERGs are employee-led and fully endorsed by the senior management team.

Our Business
We are a world leading Transfer Agency that delivers premium service solutions to the world’s largest financial services companies. We have offices in Ireland and Luxembourg. Our close connections with our two shareholders, State Street and SS&C Technology Inc, ensures our global reach and access to advanced digital software solutions for our clients.

Dealing Wire-Room, Associate 2

Permanent Contract

Position Overview:
The Dealing Wire-Room Associate 2 is the focal point for the day-to-day cash payment activities of the Dealing Operations department. By demonstrating excellent communication skills, a team-oriented approach and by successfully handling multiple demands from external parties or the management line, the Associate 2 will deliver a high quality of service to all clients in line with the company’s targets and expectations.

The Dealing Wire-Room Associate 2 will provide support and escalation - when necessary - to manage and resolve any queries received from external and internal parties.

Responsibilities:

- Check and release payments in relevant banking provider Cash systems
- Check all reconciliations made once payments released
- Review payments reports to ensure payments have been confirmed by relevant banking provider
- Ensure communication is made on failed or returned payments to the department in charge of the payment (Dealing, Settlement & Reconciliation, Fund Events, Investor Services )
- Handle payment queries in a prompt manner
- Monitor incoming and outgoing SWIFT messages
- All blocked SWIFT messages due to screening hits to be handled in a timely manner - assisting Risk and Compliance with their investigation
- Investigate and forward failed SWIFT messages to the appropriate department for resolution
- Check the completion of all oversights (sanction screening, etc.)

Requirements:
Education:

- University Degree - Business education or equivalent is an asset

Professional Experience:

- 2-4 years’ relevant working experience in Financial Services / Investor Services or Banking sector
- Technical and product knowledge of the Transfer Agency business is required

Technical skills:

- Advanced computer skills (MS Office: Excel, Word, PowerPoint, Access and Outlook )
- Excellent administrative, organizational and business support skills with the ability to multi-task and to work calmly under pressure
- Demonstrate logical and analytical abilities in order to identify, analyze and evaluate complex situations and contribute to their timely escalation and resolution
- Proactive and able to work independently and as part of a team
- Ability to work accurately in a volume driven environment
- Good communication skills, can communicate effectively and efficiently with peers and managers
- Adhere to existing procedures and controls in place and eager to learn
- Fluent in English (written & oral)
- Other European Languages (German / French / Italian / Dutch) considered advantageous

IFDS is an equal opportunities employer and we are committed to fostering an inclusive and equitable workplace. We value diversity both in background, as well as skills and experience.

You may not meet all of the requirements outlined in the above job description but we would still like to hear from you.