Service Management Leader

ArcelorMittal is the world's leading steel and mining company. Guided by a philosophy to produce safe, sustainable steel, it is the leading supplier of quality steel products in all major markets including automotive, construction, household appliances and packaging. ArcelorMittal operates in 60 countries and employs about 222,000 people worldwide.

ArcelorMittal Luxembourg is looking for a**:_Service Management Leader _**

The Service Management Lead has overall responsibility for ITSM processes, strategy, compliance, and day to day execution in the Transversal Infrastructure Team of Arcelormittal Europe & Corporate. As part of an ITSM team that works in close partnership with IT Service Delivery staff you will to drive operational excellence, and continual process improvement.
The Service Management Lead actively engages with internal IT and service provider to ensure that IT staff and ITSM tool sets are equipped for efficient, and effective execution, and delivery of expected business value.

**So, what you’ll do?**
- Oversee and manage transversal Service Management teams, services and value realization
- Develop and execute the IT Service Management roadmap with a goal of striking the optimal balance between business value and flexibility
- Partner with global IT leaders and partners to establish common operating and service management methods
- Drive continuous improvement across all organization in Europe
- Oversee and manage critical incident response and day to day ITSM processes
- Review ITSM related contracts, services, and SLAs
- Educate and act as an advocate for ITSM practices
- Participate in audits and compliance
- Develop and communicate infrastructure strategy, budget, metrics, business cases, ROI analysis, and other related supporting materials

**What will you gain?**

It’s stimulating work in a supportive and diverse team environment. You’ll work with inspiring and passionate people. The first-hand experiences we offer are enriching and will jump-start your career. We’ll equip you with
new capabilities. You can enroll in the ArcelorMittal University and mentoring programmes to develop new skills, knowledge and fresh perspectives. You also have unlimited access to the ArcelorMittal Learning Platform to boost your development.

**What are we looking for?**
- Strong leadership skills and people management experience
- Ability to manage multiple concurrent projects and summarize status to senior executive level
- Creative and strategic thinking
- Adapt and work effectively with a variety of situations and groups
- Manages work well, establishes timelines and clear priorities
- Proactive and takes initiative and ownership
- Excellent written and oral communication
- Excellent interpersonal skills

**Work experience requirements**:

- 3+ years in an ITSM leadership role
- ITIL practical experience and certification
- Demonstrated success in partnering with IT management and team members to deploy ITSM in an iterative manner over time
- Experience working in ServiceNow ITSM tools and utilizing strong analytical skills

**How We Recruit**

We are committed to building an inclusive organisation where everyone feels supported and valued. We need people with all sorts of backgrounds, experiences, perspectives, and personalities to help us decarbonise the life
of steel. Every person who applies to join ArcelorMittal receives equal employment opportunities, regardless of ethnicity, gender, socioeconomic background, sexual orientation, age, disability, and any other protected status.

This is a fantastic opportunity to grow and develop. You will have the satisfaction of starting and completing projects that will make a tangible difference to people, communities, and planet.

If this interests you, we’d love to talk.

**_Protection of Personal information _**
- Personal Data at ArcelorMittal is processed in compliance with the applicable data protections laws including the European General Data Protection Regulation (“GDPR”), the ArcelorMittal Data Protection Policy and the ArcelorMittal Group Data Protection Procedure. _