Problem Manager

il y a 2 semaines


Bertrange, Luxembourg Proximus Group Temps plein

**About Proximus Luxembourg**
Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.

With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.

Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.

Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels: PROX), provider of digital services and communication solutions operating in the Belgian and international markets.

**Telindus Luxembourg - Share more than technologies**

Telindus is a brand of Proximus Luxembourg.

Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT Infrastructure, Multi-Cloud, Digital Finance Solutions, Cybersecurity, Business Applications, Managed Services and Training.

**Job Content**:
**Responsibilities**:

- Track and communicate progress of problem(s) to relevant parties.
- Review progress/results with technical teams and/or (senior) management
- Maintain Known Error database.
- Problem management reporting and metrics
- Meet with Problem Owner to review process and procedures.
- Accountable for the formal closure of all Problem records for their support area
- Identifies and defines critical success factors, and KPIs.
- Reviews After Action Reports
- Accountable for the resolution of operational problems and issues that impact service delivery in all service deliverables
- Ensure operational effectiveness and efficiency of Problem Management process.
- Manage compliance of Service Provider Groups to Problem Management process
- Proactive in identification of potential problems before incidents occur.
- Produce trends analysis of recurring Problems/Incidents - extract trends on Incident types, Customer types, key problem areas, depts, hardware types etc.

**Profile**:
**Skills**
- Assist work groups in prioritising workload to meet service level commitments.
- At least 5 years’ experience in Problem Management
- Deep understanding of Service Management best practices such as ITIL, particularly Service Transition, Service Operations and CSI Inquisitiveness understood as desire to seek the origin of the problem.
- Ability to associate information, analytical thinking.

**Our Offer**:
A professional and stimulating working environment in IT & telecom sector. Various career opportunities within the Proximus Group on a national and international level, high-quality training and a rich and acknowledged expertise. We also offer you an attractive remuneration with many fringe benefits.


  • Assistant Facilities Manager

    il y a 2 semaines


    Bertrange, Luxembourg JLL Temps plein

    **JLL empowers you to shape a brighter way**. **What this job involves**: As an Assistant Facilities Manager at JLL, you will be a key member of our Facilities Team supporting the efficient and effective operation of our client sites. Reporting to the Facilities Manager, you'll take ownership of a range of soft services including reception, mail operations,...

  • Assistant Facilities Manager

    il y a 2 semaines


    Bertrange, Luxembourg JLL Temps plein

    JLL supports the Whole You, personally and professionally. **What this job involves**: As an Assistant Facilities Manager at JLL, you will be a key member of our Facilities Team supporting the efficient and effective operation of our client sites. Reporting to the Facilities Manager, you'll take ownership of a range of soft services including reception, mail...

  • Business Continuity Manager

    il y a 1 semaine


    Bertrange, Luxembourg Worldline Temps plein

    **Job Description**: - Business Continuity Manager **Job description** As a Business Continuity and Resiliency Manager you are responsible for the Business Continuity Management Framework of Worldline Financial Services. You will manage, implement, monitor, test and continuously improve the Business Continuity Management System together with several...

  • Account Manager

    il y a 2 jours


    Bertrange, Luxembourg Citi Temps plein

    **Responsibilities**: - Responsible for a portfolio of top clients acting as their advocate and owning the client experience relationship end to end across geographies and products. - Simplifies the client experience and eliminates delays by taking ownership of cross-regional and cross-functional issues, navigating the global organization, and mobilizing the...

  • Aml Manager

    il y a 6 jours


    Bertrange, Luxembourg Citi Temps plein

    **Overview of Citi**: Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and...

  • Software Project Manager

    il y a 1 jour


    Bertrange, Luxembourg NSI Temps plein

    Description de l'offre d'emploiAfin de renforcer nos équipes, nous sommes à la recherche d'un Software Project Manager parlant français et ayant de bonne connaissance en anglais.Vos principales responsabilités :Dirigez et contrôlez toutes les étapes du déroulement de projet, de l'analyse à la conception, au développement, au test, aux autorisations...

  • Release and Change Manager

    il y a 2 semaines


    Bertrange, Luxembourg Sogeti, part of Capgemini Temps plein

    At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential to be better. Through our shared passion for technology, our entrepreneurial culture, and our focus on continuous learning, we’ll provide everything you need to become the best you can...

  • Fund Services Manager

    il y a 13 heures


    Bertrange, Luxembourg fundcraft Holdco S.ar.l Temps plein

    **About fundcraft**: fundcraft is a fast-growing, tech-powered fund services provider, aiming to revolutionise the fund management industry through our proprietary platform. Our dedicated team of financial experts, lawyers, tech developers, and data scientists are fully committed to turning the organisation to a leading fund services firm, in Europe and...

  • Relationship Manager

    il y a 2 semaines


    Bertrange, Luxembourg Citi Temps plein

    The Client Executive team within Securities Services is responsible for owning, developing and growing our platinum and priority client relationships ensuring client satisfaction, revenue growth, client profitability and efficiency. The Client Executive should fully understand the strategies executed by their clients and look to develop the relationship to...

  • Store Manager

    il y a 6 jours


    Bertrange, Luxembourg Samsonite Europe nv Temps plein

    _Would you also like to work for a global market leader in a brand-new environment? Do you have the commercial talent and drive we are looking for? Are you a flexible team player for whom working on weekends is not a problem with a great passion for our brand and products? Then let us start a new Samsonite trip together!_ Our stores form the heart of our...