Assistant Facilities Manager

JLL supports the Whole You, personally and professionally.
**What this job involves**:
As an Assistant Facilities Manager at JLL, you will be a key member of our Facilities Team supporting the efficient and effective operation of our client sites. Reporting to the Facilities Manager, you'll take ownership of a range of soft services including reception, mail operations, meeting spaces, cleaning, and food services. This role offers you the opportunity to develop your facilities management expertise in a dynamic corporate environment while contributing directly to JLL's reputation for excellence in real estate services. You'll be empowered to solve problems creatively, build relationships with vendors and internal stakeholders, and ensure our clients' workplaces operate smoothly day after day.
**What your day-to-day will look like**:
Manage the team providing soft services including reception, mail operations, meetings, cleaning, waste management, and food services
Monitor office equipment, maintain supplies, and process purchase orders to ensure operational readiness
Respond to helpdesk requests and interface with internal customers to promptly resolve issues in line with service level agreements
Conduct regular quality assurance checks with vendors, including weekly walk-rounds with cleaning managers
Oversee health and safety compliance, maintaining records of fire drills and safety equipment
Coordinate travel support and visitor services, liaising with approved hotels and travel managers
Assist with internal and external client events while managing conference facilities and communication channels
**Required Qualifications**:
Experience working in facilities management or office services coordination
Previous work experience in a high-profile corporate environment
Reception or hospitality background demonstrating customer service excellence
Diploma or degree level education
Excellent written and verbal communication skills
Proficiency with spreadsheets and word processing software
Strong problem-solving ability and decision-making skills
**Preferred Qualifications**:
Knowledge of health and safety regulations and best practices
Experience managing vendor relationships and service contracts
Project management skills for coordinating multiple tasks simultaneously
Understanding of building management systems
Experience with helpdesk ticketing systems
Background in event coordination or management
Familiarity with corporate communication platforms
**Location**: Onsite
**Inclusion Statement**:
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.