Senior Technical Support Analyst, Trilogy
il y a 2 semaines
Welcome to the future of technical support at Trilogy, where we've revolutionized traditional customer service through cutting-edge AI integration. Forget mundane ticket handling - our AI systems take care of the routine, leaving you to tackle the most intellectually stimulating challenges across our suite of 100+ enterprise software products.
We're seeking sharp minds who thrive on complexity and autonomy. This isn't your average support role - it's a position where every ticket is a unique puzzle waiting to be solved. Our AI handles over 60% of standard inquiries, meaning you'll focus exclusively on the most challenging technical problems that require human ingenuity.
This fast-paced environment demands quick thinking, self-reliance, and the ability to hit the ground running. If you're the type who needs constant guidance or struggles with independent problem-solving, this role isn't for you. But if you're ready to push the boundaries of technical support and work at the intersection of human expertise and AI innovation, we want to hear from you.
**What you will be doing**
- Partner with our advanced AI systems to resolve sophisticated technical challenges that require human insight and creativity, while continuously improving our AI capabilities through your expertise
**What you will NOT be doing**
- Taking a leisurely onboarding journey - you'll need to master multiple products within your first month
- Depending on management for solutions - self-sufficiency and problem-solving independence are crucial for success
**Key Responsibilities**
- Serve as the critical bridge between AI technology and human technical expertise, focusing on resolving complex customer issues while enhancing our AI-powered support infrastructure
- Native or business-level German language proficiency
- Minimum 2 years of proven experience in technical support or engineering
- Demonstrated proficiency with AI tools and platforms in professional environments
**This position is also known as**:
- Application Support Engineer
- Technical Support Engineer
- Senior Technical Support Engineer
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