Payments Technical Analyst

**About us**:
We’re Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and Australia. Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over USD 1 billion a year in 13 countries and continuing to expand globally, we’re proud to move more people through better payment experiences.

Our Littlepay values:

- Trust and be trustworthy
- Embrace challenge
- Solve problems, together
- Deliver with speed and agility
- Be candid and kind

**About the opportunity**:
At Littlepay, we are committed to moving more people through better payment experiences across transit and retail. We’re looking for an experienced Payments Technical Analyst to lead discovery and shaping of key initiatives. As a Payments Technical Analyst, you will work closely with internal stakeholders and strategic business partners, bringing your deep knowledge of card payment processing to shape and scope exciting new initiatives. You will be familiar with agile practices and ready to help drive initiatives from ideation to POC.

**Key Responsibilities**
- Define and document the scope of initiatives through close collaboration with partners and acquirers.
- Sustain and enhance relationships with partners and acquirers, ensuring ongoing compliance and implementing feature enhancements.Perform thorough research and document findings during the shaping and solutioning phases.
- Proactively work with Project Management to identify and resolve project blockers.
- Triage and troubleshoot problems to ensure smooth operational performance.
- Conduct in-depth analysis to monitor and improve payment performance.
- Execute comprehensive testing and verification to validate solution integrity.

**Requirements**:

- 5+ years payments experience, preferably in a POS-like environment
- Familiarity with cEMV specifications
- Deep understanding of acquirer specifications (Base24, ISO8583)
- Technical skills (Java, encryption, networking, APIs)
- Attention to detail, willingness to explore, test and validate solutions
- Excellent problem solving skills
- Highly organised, capable of context switching across many partners and product offerings
- Ability to work under pressure in a self organising, high trust environment
- Superb communication skills, ability to interact with multidisciplinary stakeholders

**Benefits**

We love to look after our people. At Littlepay, you'll be part of an inclusive and diverse team that celebrates the differences and unique gifts we each bring to work.

You’ll have access to:

- A high trust working environment, with access to cloud collaboration tools like Notion, Slack, Miro, Google Workspace, and Jira to help us work together effectively
- Paid professional development (including conferences, courses, learning subscriptions, etc.)
- Harrison Assessments - our talent management provider that facilitates continuous professional development
- A variety of flexible leave options
- A company-wide paid day off
- Our generous employee referral program
- Mid-year, quarterly, and end-of-year corporate and team events and workshops
- Short-term remote working arrangements
- International travel opportunities (dependent on role)

**In-office expectations**

At Littlepay, we believe great work happens when we_ solve problems, together. _We see in-person collaboration as an important way to build connections, share ideas, and support each other meaningfully.

For those assigned to an office location, we generally expect a minimum two-day presence in the office each week. This may vary depending on your role, team, and location. For example, our team in Luxembourg works 100% from the office, whereas our AU and UK teams currently work a minimum of 2 days onsite in our Melbourne/London offices. Some positions might require more frequent office attendance to support cross-functional collaboration, customer engagement, or specific team workflows. Your hiring manager will provide details relevant to your role.

We aim to strike a healthy balance between in-person connection and flexibility, while staying connected to _deliver with speed and agility_ as we continue to scale, ensuring our ways of working support both our people and our shared ambition to move more people through better payment experiences.

**Recruitment Process**:
If you’ve been shortlisted for the role, you’ll first have a chat with our Talent team, who will set up an interview if the stars align. A short workplace preferences questionnaire will also be sent to help us learn more about the way you prefer to work. Following a successful first interview, you’ll meet with a second set of Littlepay folks, and be invited to participate in the final stage before being presented with an offer.

Ultimately, being part of our small but mighty team means you'll have the opportunity to learn about micropayments, and have a hand in the provision of services