IT Support

il y a 24 heures

Luxembourg, Luxembourg Nexrail Temps plein
Your mission

NEXRAIL's IT landscape is made of modern, scalable cloud-based solutions that have been structured to enable fact-based decision making and process optimization.  The group works on the Office 365 suite and uses Sage and Odoo as ERPs, Boom as Maintenance Management System, Google cloud as data lake, PowerBI as visualization tool and Efficy as CRM.

We are seeking a motivated and talented IT Support to join our team and provide system and hardware support. The mission of the position is to work closely with users, vendors and integrators to improve system performance and satisfaction. The IT Support will maintain the corporate IT Governance: document, track issues and actionable steps.   

The IT Support will report to the Head of IT and Processes in the Operations division.

Responsibilities

Application Support

  • Provide initial troubleshooting and support on incoming support requests, via chat or phone 
  • Inventory tickets posted by users and track resolution progress
  • Diagnose problems or coordinate with experts 
  • Organize IT Governance Committees to decide on evolution requests
Assets and Accesses
  • Prepare computers for end users (windows)
  • Help set up Office 365 on mobile phone 
  • License management and user credentials on all software
Cybersecurity and Server
  • Manage cybersecurity: 
  • Administrate security rules on tenant and terminals (Intunes)
  • Track and analyze threats with our Cyber SOC provider
  • Manage prevention and user communication on cybersecurity 
  • Manage server environment (Azure): 
  • Follow up with provider: consumption, system upgrade, etc.
Website management
  • Implement changes in SharePoint sites
  • Coordinate changes on public website
Your profile
  • 3-5 years of experience in managing M365 backend and cybersecurity tools. 
  • Ability to work as a team member and independently with minimal supervision.
  • Capacity to understand business processes.
  • Service delivery oriented.
  • Good communication skills.
  • English is the working language, German is appreciated.
Why us?

If you are enthusiastic about IT Support and are looking for a dynamic start-up that invests in IT solutions, we encourage you to apply. 

Starting date is as soon as convenient. The role is based in our office in Luxembourg.

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