Senior Manager

Arendt Investor Services (AIS) is the investor services' arm of Arendt. We help clients to efficiently run the operational side of their business, bringing peace of mind to investors. Equipped with the latest technology, our 300 experts provide clients with an integrated suite of fund and corporate services, delivered to the highest market standards.

Our services complement Arendt's legal expertise and regulatory & consulting services. We are a Professional of the Financial Sector (PFS) supervised by the CSSF and ISO 22301 certified.

The experts at AIS and AManco provide clients with: Corporate Services, Fund Administration Services, Governance Services, Operational AML & Compliance Services, Tax Compliance Services, Depositary Services, as well as Third Party AIFM Services (provided by AManco S.A.).

Given the ongoing development of AIS, we are currently recruiting:

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Your role:

As a Senior Manager - Business Implementation and Digital Platform, you will guide the onboarding process for Funds, oversee the implementation of Fund administration technology software, spearhead process improvements, and design training in Fund administration. Your main responsibilities will be:

1.    Client Onboarding

• Act as a Project Manager for the client onboarding 
• Design a pricing model for the Fund Administration Services department, including potential evolutions 
• Lead the data migration into FIS Investran by acting as a change manager in the process
• Be in charge of the compliance clearance and contracting issues 
• Take care of the Investran compatibility analysis with new business opportunities 

2.    FIS Investran Product Ownership 

• Form and defend a Product Roadmap for the Fund Accounting and Transfer Agency (FATA) team and drive its go to market approach
• Produce product roadmap success measurement metrics (KPIs) and complete post implementation reviews on a regular or on a need basis
• Engage with key existing clients and lead client-facing projects
• Engage with operational teams and understand their needs to provide them with the adequate guidance
• Responsible for the delivery of the FATA product roadmap along with internal and external resources within budget bandwidth
• Facilitate risk and issue management where required with senior stakeholders and acts as escalations when needed with vendors
• Strive continuous improvements within the platforms to ensure consistency of practices, increase operational efficiency, and enhance end user/client experience
• Ensure FATA application support team adheres to CCSF requirements
• Ensure regular reviews of tickets with vendors to ensure adherence to SLA

3.    Training & FIS Investran platform usage standards 

• Develop FIS Investran usage standards 
• Supervise the creation and maintenance of procedures to support handling and activities in supported applications
• Setup a control framework to ensure standards are well applied
• Ensure that users management access in the supported applications is in line with security management policies
• Ensure that training programs in the Fund Administration Services department embed Investran usage practices and standards.
• Prioritize the delivery of initiatives and provide guidance to the delivery teams when/where appropriate

Your profile:

• Minimum 10 years of experience in Alternative Fund environment
• University degree in accounting, finance or equivalent 
• Experience with transformation/change management, global process and control framework implementation and system migrations to Investran
• Proven track record of building and leading high performing teams 
• Initiative taking and excellent organization skills
• Fluent in English
• Proven experience in financial solutions, product management, and customer onboarding.
• Strong leadership skills with a focus on fostering a collaborative and innovative environment.
• Excellent communication and stakeholder management abilities.
• Demonstrated success in delivering complex projects within budget constraints.
• Familiarity with security management policies and best practices.

 #AIS

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Within Arendt, we uphold high standards. Our professionals work with clients on engaging projects, empowered from the start. With a strong local presence in Luxembourg and international reach, we support and train our team members to thrive in a culture of excellence. Specialised teams ensure the right skills are available, allowing for a focus on added value. Our leaders are approachable, providing support and mentoring.

We offer a vibrant social life with numerous events, embracing sports and art, our culture encourages openness and discovery beyond the professional realm. With over 50 nationalities represented, Arendt is committed to the well-being of its staff, serving the best interests of its clients, protecting the environment, and supporting education.

Arendt promotes equal opportunities and value each employee for what they bring to the community. For more information, please refer to our diversity and inclusion policy on our website.

Interested?

If you are interested in this job opportunity, we are looking forward to receiving your application.
All applications will be treated confidentially.

Please be aware that the selected candidate will be required to provide a criminal record (or certificate of good conduct).

#AIS