Service Manager

il y a 3 jours

Luxembourg, Luxembourg COSMOTE GLOBAL SOLUTIONS NV Temps plein

As a Service Manager for Hybrid Cloud Storage, you will:

  • Service Management: Oversee the planning, delivery, and management of hybrid cloud storage services, ensuring that all customer requirements and service level agreements (SLAs) are met.
  • Hybrid Cloud Strategy: Develop and implement strategies for integrating on-premises and cloud-based storage solutions to provide a seamless hybrid cloud environment.
  • Customer Liaison: Act as the primary point of contact for internal and external customers, ensuring a high level of customer satisfaction and service reliability.
  • Performance Monitoring: Continuously monitor the performance, availability, and security of hybrid cloud storage systems, identifying opportunities for optimization.
  • Service Optimization: Lead efforts to improve service performance, efficiency, and scalability of hybrid cloud storage solutions, proactively addressing issues before they impact customers.
  • Incident & Problem Management: Manage and resolve incidents, service disruptions, and problems related to hybrid cloud storage systems, ensuring timely communication with stakeholders.
  • Collaboration with Technical Teams: Work closely with cloud architects, infrastructure engineers, and security teams to ensure that hybrid cloud storage services are designed, implemented, and maintained according to industry best practices.
  • Documentation & Reporting: Ensure comprehensive documentation of service configurations, incidents, changes, and improvements. Provide regular performance reports and service reviews to senior management.
  • Compliance & Security: Ensure that hybrid cloud storage services comply with industry regulations, security standards, and company policies.
  • Cost Management: Monitor and manage the costs associated with hybrid cloud storage services, optimizing resource utilization to balance performance and cost-efficiency.
Requirements
  • Education: Bachelor's or Master's Degree in Information Technology, Computer Science, or related field.

  • Experience:

  • 5+ years of experience in managing cloud storage solutions, hybrid cloud environments, or IT infrastructure services.

  • Strong experience with cloud storage platforms such as AWS, Azure, or Google Cloud.

  • Proven track record of managing large-scale hybrid cloud storage implementations or migrations.

  • Skills & Certifications:

  • Experience with cloud service management platforms (e.g., AWS Storage Gateway, Azure Storage, Google Cloud Storage).

  • ITIL Foundation or Service Management certification preferred.
  • Familiarity with data security and compliance standards in cloud environments (e.g., GDPR, HIPAA).
  • Strong project management skills with experience in Agile or Scrum methodologies.
  • Excellent communication skills and ability to work across teams and with senior stakeholders.
  • Certifications in cloud computing or cloud storage technologies are a plus (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert).

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