BMC Helix Remedy Consultant

il y a 1 semaine

Luxembourg, Luxembourg ae-48de-4b0d-abdd-1f6fbb037875 Temps plein 60.000 € - 120.000 € par an

Languages Required: French and English

Must-Have Requirements:

  • Minimum 3 years of relevant professional experience
  • Active security clearance or eligible
  • Valid European Union passport

Job Description:

We are seeking a skilled BMC Helix Remedy Consultant who is proficient in both French and English to join our dynamic team. The ideal candidate will have a minimum of 3 years of hands-on experience with BMC Remedy, and the ability to design, develop, and maintain our IT Service Management (ITSM) solutions.

Key Responsibilities:

  • Develop, configure, and customize BMC Remedy applications.
  • Collaborate with cross-functional teams to gather requirements and design solutions.
  • Perform regular system upgrades, patches, and maintenance.
  • Troubleshoot and resolve technical issues in a timely manner.
  • Ensure compliance with security policies and procedures.
  • Document processes and provide training to end-users as needed.

Key Requirements:

  • Fluency in French and English.
  • Minimum of 3 years' experience with BMC Remedy development.
  • Strong knowledge of IT Service Management (ITSM) processes.
  • Must already possess security clearance or be eligible to obtain it.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Experience with SQL, Oracle, or other databases is a plus.
  • Familiarity with the ITIL framework is preferred.

What We Offer:

  • Global playground.
  • Work-life balance.
  • Continuous growth.
  • A supportive and inclusive work environment.

Job Types: Full-time, Permanent

Experience:

  • BMC Remedy / Helix: 3 years (Preferred)

Language:

  • english (B1 level and above) (Required)
  • french (B1 level and above) (Required)

License/Certification:

  • EU passport (Required)
  • security clearance (valid or eligible for) (Required)

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