Director, Managed Services France

il y a 18 heures

Capellen, Capellen, Luxembourg NTT Ltd. Temps plein

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA The Director, Managed Services FRALUX, is responsible for the strategic direction, operational excellence, and financial performance of Managed Services across France and Luxembourg. This role ensures alignment with Group strategy, drives client satisfaction, and leads a high-performing management team to deliver best-in-class services. Key responsibilities:

  • Strategy & Leadership

    - Define the vision, objectives, and roadmap for Managed Services in France and Luxembourg, ensuring alignment with Group strategy.

    - Represent the MS FRALUX organization within the Group and to external stakeholders.

    - Serve as the final escalation point and arbitrator for major issues (client, operational, or resource conflicts) between country entities and centers of excellence.

  • Financial & Operational Management

    - Manage the budget and profit & loss account for the MS FRALUX entity, ensuring the profitability of contracts and solutions.

    - Oversee the delivery of services, ensuring operational excellence and compliance with contractual, legal, and regulatory requirements in both countries.

    - Monitor and analyze operational KPIs, initiating corrective or continuous improvement actions as needed.

  • Team & People Management

    - Directly supervise the Managers of Client Delivery Management (CDM) FRA/LUX and the Governance & Excellence Manager.

    - Lead, mentor, and develop a high-performing management team, fostering a culture of accountability, collaboration, and continuous improvement.

​Qualifications & Experience

- Bachelor's or Master's degree in Business, IT, Engineering, or a related field.

- 10+ years of experience in IT Managed Services or a similar technology services environment, with at least 5 years in a senior leadership role.

- Proven track record of managing P&L, driving operational excellence, and delivering profitable growth.

- Strong understanding of IT service management (ITSM) principles and best practices.

- Experience managing teams across multiple countries or regions is highly desirable.

- Excellent leadership, communication, and interpersonal skills.

- Strong analytical abilities, with a focus on data-driven decision-making.

- Ability to quickly adjust to changing environments and take on new challenges. Proven experience in leading and supporting organizational change in complex settings.

- Capacity to understand, manage, and leverage one's own emotions and those of others to foster collaboration, problem-solving, and effective leadership.

- Fluent in English and French.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters 

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us.

  • Manager, Managed Services Client Delivery

    il y a 18 heures

    Capellen, Capellen, Luxembourg NTT DATA, Inc. Temps plein

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Manager,...

  • Governance & Excellence Manager France & Luxembourg

    il y a 18 heures

    Capellen, Capellen, Luxembourg NTT Ltd. Temps plein

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAThe Governance &...

  • Technical Team Leader

    il y a 2 semaines

    Capellen, Capellen, Luxembourg NTT DATA, Inc. Temps plein

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAJoin us as...

  • Data&AI Technology Sales Specialist

    il y a 6 jours

    Capellen, Capellen, Luxembourg NTT DATA, Inc. Temps plein

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Data&AI Sales...

  • Senior Risk Officer – ICT Risk

    il y a 2 semaines

    Capellen, Capellen, Luxembourg The OneLife Company Temps plein

    Senior Risk Officer – ICT Risk & Internal Control SpecialistPermanent contract (CDI)_This opportunity could change your lifeThe MissionOneLife is a Luxembourg life insurance company specialised in cross-border financial planning solutions for wealthy clients across Europe and beyond. To support our growth, we are looking for the right candidate to join our...

  • Senior Service Delivery Manager

    il y a 2 jours

    Capellen, Luxembourg NTT DATA Temps plein

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...

  • Gestionnaire de Paie France

    il y a 6 heures

    Capellen, Luxembourg SD Worx Temps plein

    Vous êtes à la recherche d’un emploi au sein d’un groupe international où vous pourrez relever de nombreux défis, montrer l’étendue de vos compétences et de votre motivation et rejoindre une équipe de professionnels aux talents divers ? Alors **SD Worx** est fait pour vous ! Nous assistons efficacement nos clients dans la gestion quotidienne de...

  • Unix Operational Team Lead

    il y a 2 semaines

    Capellen, Luxembourg NTT Ltd. Temps plein

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Comptable - Proche Frontière Belge

    il y a 7 jours

    Capellen, Luxembourg Austin Bright Temps plein

    **_Comptable _**_- Localisation idéale pour la France et la Belgique_** - Vous avez une _**_réelle vision entrepreneuriale_**_ et vous désirez donner à votre carrière professionnelle un nouvel élan ? Cette fiduciaire est donc faite pour vous !_ - Au sein d'un _**_environnement dynamique_**_, vous rejoindrez une _**_société familiale_**_...

  • Client Operations Manager

    il y a 2 semaines

    Capellen, Luxembourg NTT Ltd. Temps plein

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Senior Ms Operations Specialist

    il y a 6 heures

    Capellen, Luxembourg NTT Ltd. Temps plein

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Manager

    il y a 2 semaines

    Capellen, Luxembourg NTT Temps plein

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Senior Client Manager

    il y a 1 semaine

    Capellen, Luxembourg NTT Ltd Temps plein

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Manager

    il y a 2 jours

    Capellen, Luxembourg NTT Ltd. Temps plein

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Electricien (H/F)

    il y a 5 jours

    Capellen, Luxembourg Agrolux Interim Esch sur Alzette Temps plein

    L'agence Agrolux Intérim SA, membre du groupe RAS comptant plus de 160 agences en France et en Espagne, recherche pour l'un de ses partenaires des électriciens (H/F): **Vos tâches**: - mettre en service des équipements électriques, - intervenir en urgence sur une panne, - localiser un dysfonctionnement, - maintenir et dépanner des machines...