Senior CRM Corporate Accounting

il y a 6 jours

Luxembourg, Luxembourg ADVISORY KEY Temps plein

Your day to day

  • Act as the main client relationship point of contact for a portfolio of global corporate clients, including large multi-geography fund managers and insurance companies investing in real assets
  • Work closely with operations and servicing teams to oversee day-to-day activities and ensure service levels are met or exceeded
  • Monitor operational and system workflows to ensure consistent, high-quality service delivery
  • Support the deployment of new business opportunities and contribute to continuous improvement of client relationships
  • Ensure effective rollout of the firm's service offerings, guaranteeing an exceptional client experience
  • Maintain a strong understanding of all products and services delivered to clients (e.g. accounting, tax, corporate services)
  • Participate in servicing decisions, identify opportunities for improvement and recommend operating model enhancements
  • Manage a wide range of client matters, including billing inquiries, fee negotiations, KYC topics and service performance (KPIs)
  • Handle service issues from routine escalations to new product launches, ensuring seamless coordination with internal teams
  • Monitor performance of global service delivery teams and ensure commitments are met across all jurisdictions
  • Balance service excellence with full regulatory compliance requirements
  • Support clients throughout the onboarding and Business Acceptance processes
  • Take part in internal workshops and cross-functional projects
  • Coach and support junior team members, providing technical guidance and supervising their work

Your profile

  • Minimum 2–3 years of experience in a client-facing role within Asset Servicing (e.g. professional services / Big 4 environment)
  • Strong understanding of compliance and corporate services for financial companies (e.g. CIT, VAT, Accounting, Corporate Secretarial), particularly within the real estate sector
  • Comfortable working in a matrixed, international environment with multiple stakeholders
  • Strong organizational skills, flexibility, team spirit and proactive mindset
  • Dynamic, eager to learn and continuously evolve
  • Fluent professional English, written and spoken; additional languages are a plus

Job Category: corporate accountingsenior CRM

Job Type: CDI

Job Location: Luxembourg

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