Lead Analyst, Client Processing

**AIS Transfer Agency Assistant Team Manager - Grade I (70604)**

The AIS Assistant Team Manager is responsible for supporting the Team Manager with the day-to-day management of one team within in the AIS TA department, who provides investor relations services (transfer agency) to multiple Clients currently serviced by the business.

**Reporting Line**:reports into the AIS TA Senior Manager (K)

**Day-to-Day Responsibilities include**:

- Manage the TA operation in a support function to the Team Manager
- This includes responsibility for ensuring that prospective investors meet eligibility, compliance and anti-money laundering guidelines during the processing of investor-related transactions, which includes subscriptions, redemptions, the generation and distribution of confirmations and statements, as well as transfers, re-registrations and distributions.
- TA are also responsible for reconciling trade information received with the clients expected transactions and monies received from investors.
- Additional responsibilities include written and oral correspondence with the fund and investors regarding transactions, performance and statement reporting.
- Representatives are also a resource for Client and Investor inquiries regarding their transactions and documentation outside of the trade processing cycle.
- Experience with Outsourced/Delegation Work Model is of advantage

**Client Service Management**
- Ensures client satisfaction, accuracy and productivity of work, and compliance with internal policy and external regulation. May assist in process improvement for the function.
- Manage the interface with Clients on TA deliverables as outlined in Service Level Agreements and the delivery of accurate information in Client report cards and board packs
- Liaise with the Client Services team to ensure all issues and initiatives are shared with the client, all monthly service review reports and meetings are completed and general service levels remain Green.

**Communication**
- Support the Team Manager during meetings with direct reports, providing updates on relevant developments, getting feedback and updates on salient issues.
- Promote an environment of open and clear communication ensuring all team members maintain a positive and professional relationship with internal and external parties.
- Act as escalation point for all Client issues, attend Monthly Service Reviews as required and represent the bank accordingly.
- Escalate to and inform the Team Manager about client activity, ongoing initiatives, status of deliverables and potential issues etc.

**Quality and Risk Control**:
Help the Team Manager
- ensure the teams are operating according to procedure to ensure no material errors or audit issues arise by reporting and proactively addressing potential risk areas.
- Ensure benchmark KPI's are achieved and exceeded where possible and tracked intra month.
- Assist with regular review of processes and controls to identify any operational gaps from agreed checklists, guidelines and written procedures. Ensure root cause analysis is conducted when any errors, incidents or near misses occur in the area.
- Ensure procedures are consistent across all teams and that you attend and actively participate in the Monthly Procedures Committees.
- Ensure team members adhere to BNYM standards, policies and procedures and maintain records in a neat and orderly manner, suitable for review.
- Assist with answering all Audit, Client, Compliance, and Trustee queries ensuring they are prioritised, thoroughly investigated and responded to in a timely manner.

**Change & Project Management**:

- Escalate where you identify any growth in volumes, or service creep.
- Highlight manual, repetitive or risky, tasks which would benefit from automation, focusing on improving straight through processing.
- Assist in any reviews of internal and 3rd party IT systems highlighting where changes can be made to improve automation and efficiency levels.
- Manage rollout of services to new funds and ensure the smooth transition into TA operating teams.
- Foster and develop close working relationships with other departments and locations to ensure that TA issues are addressed and SLAs are in place where necessary.

**Management Skills**:

- Supervise team members and in coordination with the Team Manager coach and develop team members, utilising the Performance Management Program and through regular and timely communication.
- Organise the work and deliverables in the dedicated team and coordinate successful and timely execution.
- Proactive and focused attitude to work and an ability to constantly meet deadlines. Excellent analytical, organizational and time management skills.
- Strong teamwork, interpersonal, oral and written communication skills. Dependability and flexibility a must.

**Experience & Qualifications**:
College Degree preferred. 6+ years’ experience in financial services including 4+ years’ experience in Investor/Transfer Agenc