Lead Analyst, Client Processing

Overview
AIS Transfer Agency Assistant Team Manager
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
We’re seeking a future team member for the role of Lead Analyst, Client Processing to join our Alternative Investment Services team. This role is located in Luxembourg - Hybrid model.
The AIS Assistant Team Manager is responsible for supporting the Team Manager with the day-to-day management of one team within in the AIS TA department, who provides investor relations services (transfer agency) to multiple Clients currently serviced by the business.

**Reporting Line**: reports into the AIS TA Senior Manager (K)

**Day-to-Day Responsibilities include**:
Manage the TA operation in a support function to the Team Manager
This includes responsibility for ensuring that prospective investors meet eligibility, compliance and anti-money laundering guidelines during the processing of investor-related transactions, which includes subscriptions, redemptions, the generation and distribution of confirmations and statements, as well as transfers, re-registrations and distributions.
TA are also responsible for reconciling trade information received with the clients expected transactions and monies received from investors.
Additional responsibilities include written and oral correspondence with the fund and investors regarding transactions, performance and statement reporting.
Representatives are also a resource for Client and Investor inquiries regarding their transactions and documentation outside of the trade processing cycle.
Experience with Outsourced/Delegation Work Model is of advantage
Client Service Management
Ensures client satisfaction, accuracy and productivity of work, and compliance with internal policy and external regulation. May assist in process improvement for the function.
Manage the interface with Clients on TA deliverables as outlined in Service Level Agreements and the delivery of accurate information in Client report cards and board packs
Liaise with the Client Services team to ensure all issues and initiatives are shared with the client, all monthly service review reports and meetings are completed and general service levels remain Green.
Communication
Support the Team Manager during meetings with direct reports, providing updates on relevant developments, getting feedback and updates on salient issues.
Promote an environment of open and clear communication ensuring all team members maintain a positive and professional relationship with internal and external parties.
Act as escalation point for all Client issues, attend Monthly Service Reviews as required and represent the bank accordingly.
Escalate to and inform the Team Manager about client activity, ongoing initiatives, status of deliverables and potential issues etc.

**Quality and Risk Control**:
Help the Team Manager
ensure the teams are operating according to procedure to ensure no material errors or audit issues arise by reporting and proactively addressing potential risk areas.
Ensure benchmark KPI's are achieved and exceeded where possible and tracked intra month.
Assist with regular review of processes and controls to identify any operational gaps from agreed checklists, guidelines and written procedures. Ensure root cause analysis is conducted when any errors, incidents or near misses occur in the area.
Ensure procedures are consistent across all teams and that you attend and actively participate in the Monthly Procedures Committees.
Ensure team members adhere to BNYM standards, policies and procedures and maintain records in a neat and orderly manner, suitable for review.
Assist with answering all Audit, Client, Compliance, and Trustee queries ensuring they are prioritised, thoroughly investigated and responded to in a timely manner.

**Change & Project Management**:
Escalate where you identify any growth in volumes, or service creep.
Highlight manual, repetitive or risky, tasks which would benefit from automation, focusing on improving straight through processing.
Assist in any reviews of internal and 3rd party IT systems highlighting where changes can be made to improve automation and efficiency levels.
Manage rollout of services to new funds and ensure the smooth transition into TA operating teams.
Foster and