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**About Lombard International Assurance**
Lombard International Assurance is a leading Luxembourg-based provider of insurance-based wealth solutions across Europe. A part of Utmost Group, Lombard International’s solutions are largely based on unit-linked insurance policies, serving the needs of affluent, high net worth (HNW), and ultra-high net worth (UHNW) individuals.
**_On 30 December 2024, Utmost Group announced it had completed the acquisition of Lombard International Assurance Holdings Sarl and the company will be fully rebranded to Utmost Luxembourg S.A. by the end of 2025.
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**About Utmost Group plc**
**About Utmost International**
Utmost International is a leading provider of insurance-based wealth solutions. Utmost international operates across the UK, Europe Latin America; Asia, and the Middle East. Its solutions are largely based on unit-linked insurance policies, serving the needs of affluent, high net worth (HNW), and ultra-high net worth (UHNW) individuals.
On a proforma basis at HY 2024 following the acquisition of Lombard International Assurance Holdings Sarl, Utmost International would have managed £103bn of assets under administration on behalf of approximately 210,000 policyholders.
**Your role - Are you ready for a challenge?**
The Policy Servicing Administration Officer is accountable for:
- Act as the person of contact for the internal Partner and Client Services colleagues for the administration and coordination of cross market policy servicing;
- Take the necessary action to respond in an effective, professional and timely manner to the queries received from Partner and Client Services colleagues consistently ensuring a high level of service;
- Perform accurate and timely processing of policy transactions, servicing and query resolution during the life cycle of a policy, including document management;
- Assist in processing the due diligence review of transactions in line with corporate standards;
- Develop and maintain a strong working relationship with all counterparties;
- Take the initiative to exchange proactively with Partner and Client Services colleagues to render even more efficient the Policy Servicing process.
- Maintain an ongoing awareness of services, review procedures and ensure quality improvements are made as required;
- Contribute actively to the development of high-quality Policy Servicing methods to ensure consistency and uniformity;
Accompany and give on the job trainings to new joiners within the Partner and Client Servicing department in order to ensure the integration of the company’s high set standards on Policy Servicing processing and system use.
**Your profile - Have you got what it takes to become our Policy Servicing Administration Officer?**
- University Degree in Economics, Finance, Business Management or any other relevant field and/or relevant experience in Client Services
- A minimum of 2 years of experience working within the financial/insurance sector;
- Aware of developments within the financial/insurance sector in general and competent in dealing with queries relating to funds and financial instruments;
- You enjoy working in a challenging, fast paced environment and look for the opportunity to excel in all aspects of your role;
- Take personal pride in delivering high quality service to internal and external clients;
- Strong prioritisation skills and flexible, reliable and responsible in challenging situations;
- A team player with excellent interpersonal and communication skills, verbal as well as written;
- Ability to work independently while keen to work as part of a team and assist colleagues;
- Ability to demonstrate a high level of initiative and problem-solving capabilities;
- Willing to make the extra effort as required;Fluent in English is an absolute must, any other European Language, preferably Italian, Spanish, Portuguese, Swedish, French, Dutch,is an asset.
**We offer you**
Sitting at the crossroads of private banking, asset management and insurance, we operate in a well-established and fast-growing segment of the financial services industry. We offer a thriving and entrepreneurial work environment, with the opportunity to work across multiple geographies, learn valuable new skills, develop great expertise, and establish long-lasting relationships. It is an exciting opportunity to build a network of contacts across the organisation in a collaborative and diverse workplace. Our Luxembourg office is home to a diverse team of over 50 nationalities and we are always looking for exceptional talent to join our team. Because our people are our greatest assets, you will enjoy reward and recognition packages. We also offer you the possibility to shape your professional career in line with your own goals and the opportunity to work with the top talent in the industry. We are committed to extending equal employment opportunities to all individuals.
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