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**About Lombard International Group**
Lombard International Group (‘the Group’) is the leading European provider of cross-border wealth, estate and succession planning solutions, based on Luxembourg unit-linked life insurance. Our 30+ years’ experience combined with our award-winning solutions and services are highly sought after and valued by our clients and their advisers. What truly matters to them is being able to protect, preserve, and pass on their wealth for future generations.
We are a proud multicultural, diverse, and inclusive Group, driven by a values-based culture of performance, ambition and curiosity, where innovation is not just supported but actively encouraged. We invest in talented teams who develop their expertise, curated through support and training, and fostered through a people centred culture. Our people truly are our greatest asset
Lombard International Group operates through two divisions:
**Insurance carrier: Lombard International Assurance S.A.**
Headquartered in Luxembourg, Lombard International Assurance S.A. is an insurance carrier specialising in manufacturing unit-linked life insurance solutions. These solutions are distributed by various regulated intermediaries, including private banks, family offices, asset managers, independent wealth and financial advisers, wealth and insurance brokers, professional advisory firms and other advisers active in the private wealth sector.
**Distribution Companies**
The Group has a number of wholly owned investment and insurance distribution businesses who market and advise on unit-linked life assurance products manufactured by Lombard International Assurance S.A.
**Your role - Are you ready for a challenge?**
The Account Officer is responsible for providing daily support to Partners, Clients and Sales colleagues, handling daily workload in an accurate and timely manner meeting, exceeding where possible the Service Standards.
The Account Officer may help the team to support additional/exceptional workload.
Your responsibilities will be as follows:
- Perform accurate and timely processing of policy transactions, servicing and query resolution during the life cycle of a policy, including document management
- Assist in processing the due diligence review of transactions in line with corporate standards
- Develop and maintain a strong working relationship with our sales consultants and all partnersMaintain an ongoing awareness of services, review procedures and ensure quality improvements are made as required
**Your profile - Have you got what it takes to become our Account Officer - Iberia and Latam ?**
- University Degree in Economics, Finance, Business Management or any other relevant field and/or relevant experience in Client Services
- Relevant experience in Finance or Insurance
- Aware of developments within the financial/insurance sector in general and competent in dealing with queries relating to funds and financial instruments
- Strong team player with excellent organisational and analytical skills
- Ability to work independently while keen to work as part of a team and support colleagues when needed
- Be able to clearly and comprehensively outline complex issues both verbally and in writing
- Multi-task efficiently between routine tasks and urgent queries, ensuring accuracy and timeliness in all your duties
- Strong prioritization skills, flexible, reliable and responsible in challenging situations
- Strong client service focus, solutions oriented and capable of ensuring a high service level to clients
- Take personal pride in delivering high quality service to internal and external clients
- Ability to demonstrate a high level of initiative and problem-solving capabilities
- Willing to make the extra effort as required
- Ability to work in a regulated environment and to respect the external and internal guidelines
- Ability to maintain performance and positive relationships in stressful/challenging situations
- Agility and pragmatism in a complex and changing environment
- Good command of MS office productsFluency in Portuguese, Spanish and English is required.
Additional assets:
Any other European language will be considered as an asset
**We offer you**
Sitting at the crossroads of private banking, asset management and insurance, we operate in a well-established and fast-growing segment of the financial services industry. We offer a thriving and entrepreneurial work environment, with the opportunity to work across multiple geographies, learn valuable new skills, develop great expertise, and establish long-lasting relationships. It is an exciting opportunity to build a network of contacts across the organisation in a collaborative and diverse workplace. At Lombard International Group we have a diverse team of over 50 nationalities. We are always looking for exceptional talent to join our team. Because our people are our greatest assets, you will enjoy reward and recognition packages. We also offer you the possibility
