Hazelnut Company B2B Reporting

**Job Location: Luxembourg**:
**Company description**:
Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 38,767 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

**Diversity Statement**:
Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

**About the Role**:
In the **Reporting Activities** your responsibility will be on design, develop, test, and support of business intelligence, analysis, and reporting solutions data modelling & reporting. Designs and develops reporting solutions in a Microsoft tools environment and will be responsible for adhering to current reporting procedures and techniques. In support of these responsibilities, you will meet with business users and management to create requirement documents for reporting needs. In this position you will cover the Operative support as well for Head of Customer Service in projects development, processes build up and IT Improvements related to B2B business. To assure the best **Customer Care**, you will be the entry point and solution maker pivot figure for all the activities involving Customer in Complaints / Claims, Customer Satisfaction measuring and Products Specs Management together with related departments.

**Main Responsibilities**:

- Create and deliver management dashboards and canned reports to support business management oversight of business processes to ensure critical insight into exceptions and deliverables (Business Reporting & Analysis)
- Create and deliver routine and ad hoc reporting needed to understand various aspects of processes and the portfolio performance and staffing needs (operative Reports and Business Development analysis)
- Identify, lead, and oversee projects and analysis related to reporting needs to establish superior operational reporting (KPI’s, Claim, Business Reporting, Sales Report, Customer Satisfaction Monitoring)
- Support, maintenance and/or build of Databases
- Process and IT Improvements support for Head of Customer Service & B2B Business.
- Complaints & Claims Management
- Customer Product Specs Alignment and Evolution together with Related Functions & Customers

**Who we are looking for**:
**Profile**:

- Degree in Economics, Engineering, or related field
- Strong analytical, prioritization and time management skills
- Exellent Comunication and Problem Solving Attitude
- Project management experience and ability to work cross-functionally
- Ability to work independently, with limited level of daily inputs
- Flexibility and result orientation
- Accountability, Proactivity and Commitment
- Ability to integrate information from multiple sources quickly and accurate
- Strong ability to communicate with business users and management of all levels for development and delivery of reporting requirements
- Ability to handle multiple tasks and deadlines with strong attention to details and fast learning

**IT Skills**:

- Proficient knowledge of personal computers using Microsoft Access, Word, Outlook, PowerPoint, and Power BI, SharePoint with advanced skills required in Excel, BW and SAP

**Languages**:

- Fluent in English any other language is a plus

**How to be successful in the role and at Ferrero**:
Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.

Requisition ID

59730

Job function

Sales

Country

Luxembourg

City

Luxembourg

**Share**
**this job**: