Customer Care Agent

il y a 2 semaines

Luxembourg Proximus Group Temps plein

**About Proximus Luxembourg**
Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.

With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.

Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.

Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels: PROX), provider of digital services and communication solutions operating in the Belgian and international markets.

**Telindus Luxembourg - Share more than technologies**

Telindus is a brand of Proximus Luxembourg.

Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT Infrastructure, Multi-Cloud, Digital Finance Solutions, Cybersecurity, Business Applications, Managed Services and Training.

**Job Content**:
As Customer Care Agent, you ensure that customer requests are properly managed

Your responsibilities will be:

- Collect customer information, analyze it and integrate it into the service management tool
- Process tickets and resolve incidents
- Transmit the information to the relevant departments after having made a first diagnosis of the problem and a first attempt of resolution
- Update the knowledge base for each client
- Participate in the continuous improvement of service processes
- Participate in projects related to the service

**Profile**:

- Diploma in the field of computer science or similar experience
- Excellent interpersonal skills, analytical mind, rigor, autonomy and proactivity
- Knowledge of ITIL processes and best practices
- Customer centric - service oriented mindset
- Tools - Knowledge of Service Now is considered an advantage
- Soft Skills good written and verbal communication in French and English

**Our Offer**:
A professional and stimulating working environment in IT & telecom sector. Various career opportunities within the Proximus Group on a national and international level, high-quality training and a rich and acknowledged expertise. We also offer you an attractive remuneration with many fringe benefits.

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