Customer Care Representative
il y a 2 semaines
**Customer Care Representative**
We are looking for a Customer Care Representative to join our team in Brussels.
**Main Responsibilities**
*
Account Management of Aircraft Owners:
- Build long term relationships with aircraft owners & members of their staff.
- Organize owner flights while ensuring top-level quality of service & operations.
- Ensure day-to-day administrative follow-up of the aircraft.
- Participate in various aircraft management projects and respond to new aircraft management inquires together with the Department Head.
- Develop your client portfolio and leverage existing relationships to add new aircraft to our managed fleet.
- Charter Sales:
- Respond to incoming charter flight inquiries, make price quotations, closely monitor the preparation and execution of sold flights.
- Develop your charter client portfolio and leverage existing relationships with charter clients and brokers in close collaboration with the Department Head.
**Your Profile**
- You are fluent in Dutch, French & English (any other European language is an asset)
- Ideally you have some experience in client relationship management or provision of support to high profile individuals (e.g. work experience as a personal assistant)
- You have excellent interpersonal and communication skills as well as good team spirit
- You enjoy working in an office, performing administrative tasks and managing documentation
- A knowledge in airline operations is an asset
- You are resourceful and take a solution-driven approach
- You like to take on challenges and have a "can-do" attitude
- You are friendly and outgoing but at the same time very discrete
- You are service
- and customer minded
- You can work in a fast-paced working environment
- You don’t mind working outside of regular business hours (our business runs 24/7)
- You have an interest in business aviation
**We offer**
- An exciting challenge at a leading business jet operator with a global presence
- The possibility to develop skills in boutique customer management and to become an expert in the field of business aviation
- A long-term position with competitive remuneration
This is a full-time position.
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