Emplois actuels liés à Professional Services Operations Manager - Luxembourg - Amazon Business EU Sarl - H95
-
Professional Services Operations Manager
il y a 7 jours
Luxembourg Amazon Business EU Sarl - H95 Temps pleinBachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field - Experience with sales CRM tools such as Salesforce or similar software - Experience using Microsoft Excel to manipulate and analyze data - Experience defining, refining and implementing sales processes, procedures and policies or...
-
Manager of Professional Services and Customer
il y a 5 jours
Luxembourg Aspire Software Temps plein**Manager of Professional Services and Customer Support - Remote - Benelux** **Navitrans Logistics Software, an Aspire Software company, a division of the Valsoft Corporation, is seeking a Manager of Professional Services and Customer Support.** **Here is a little window into our company**:Navitrans Logistics Software** is a global business, delivering the...
-
Professional Services Delivery Manager
il y a 1 semaine
Luxembourg Proximus Group Temps plein**About Proximus Luxembourg** Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit. With PSF support status, the company has almost 750 employees. All these experts share a passion for digital...
-
Service Delivery Manager
il y a 6 jours
Luxembourg Rcube Professional Services S.A Temps pleinNous recherchons pur un de nos clients un **Service Delivery Manager** pour superviser la prestation de services Support IT. Ce rôle crucial implique la gestion opérationnelle du contrat, le pilotage des services de support IT, et l’assurance de la satisfaction de notre client dans un environnement dynamique et exigeant. **Missions principales**: -...
-
Business Support Manager
il y a 4 jours
Luxembourg, Luxembourg Keller Executive Search Temps pleinOur client, a dynamic international organization operating in Luxembourg's financial sector, is looking for an accomplished and self-motivated Senior Business Operations Manager. This exceptional opportunity is designed for an experienced professional ready to assume comprehensive ownership of varied responsibilities that encompass operational management,...
-
Azure & Data Operations Manager
il y a 2 semaines
Luxembourg Aztec Group Temps plein**Reports to Senior Cloud Operations Manager**: The Azure & Data Operations Manager will be responsible for the management, implementation, and support of Azure Cloud and data technologies within the organisation, with experience in designing and maintaining complex enterprise solutions built around the Microsoft technology stack This role involves working...
-
Global Corporate Services Manager
il y a 2 semaines
Luxembourg Axis Temps pleinThe GCS EMEA Service Manager position involves overseeing various aspects of general services, workplace business solutions, workplace strategy and planning, workplace operations, physical security, and business continuity programs in Luxembourg. The role requires coordinating GCS services, managing administration tasks, ensuring compliance with health and...
-
Manager - Accounting Services (M/F)
il y a 6 jours
Luxembourg Arendt Investor Services Temps plein**Manager - Accounting Services**: Arendt Investor Services, which is part of Arendt & Medernach, the largest law firm in Luxembourg, is regulated by the Luxembourg supervisory authority (CSSF - Commission de Surveillance du Secteur Financier) and operates under the status of Professional of Financial Sector (“PSF”). Arendt Investor Services offers a...
-
Fund Services Operations Service Delivery Manager
il y a 4 jours
Luxembourg JPMorgan Chase & Co Temps plein**JOB DESCRIPTION** As our new Operations Service Delivery Manager, you will lead a team responsible for ensuring high quality services across all mutual fund product offerings. On a daily basis you will be responsible to drive client issue resolution, ensure proper execution on client deliverables, communicate client status updates and provide KPIs to...
-
Operations Manager
il y a 2 semaines
Luxembourg Lloyds Banking Group Temps pleinEnd Date Thursday 27 February 2025 Salary Range £0 - £0 We support flexible working - click here for more information on flexible working options Flexible Working Options Job Description Summary Job Description Job title: Operations Manager Location: Luxembourg Grade: Band E About Scottish Widows Europe: Scottish Widows Europe (“SWE”), a...
Professional Services Operations Manager
il y a 2 semaines
Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in program or project management
The AB EU Professional Services (ProServe) operations team is a critical part of the AB EU ProServe team by trying to increase the available productive hours to onboard new or support existing customers and allowing the team to spend their time on core customer projects.
As a ProServe Operations Manager on the team, you will review and analyse weekly ProServe requests intake (PSR intake), manage the intake queue and communicate with stakeholders across the organization to prioritise the demand, allocate best resources to the PSR requests, define the team Certinia (part of Salesforce) ways of working and best practices, explore and suggest new project management tools and work closely with the team to help them in delivering the customer projects efficiently and within the required timelines.
You are the right person for this role if you are data and process obsessed, a self-starter, a natural problem solver, a strong communicator and have a passion for delivering high quality work.
Key job responsibilities
- Single owner of the end to end resource allocation management for the ProServe team
- Reviews and analyzes the weekly demand for the team
- Prioritizes and communicates with different stakeholders to ensure the best resources are assigned efficiently and in a timely manner
- Owns the resource management weekly reporting to leadership
- Works side by side with Sales Tech during the build providing key details regarding process and opportunities for improvement and owns user testing experience (both writing of scenarios and execution) to ensure a successful launch.
- Meets with our assigned Customer Success Manager from Certinia to identify opportunities for improvement in our processes and discuss outstanding support cases.
- Contributes to EU ProServe WBR to give insight into utilization, duration, and capacity trends and opportunities
A day in the life
You would start with a review of the daily PSR intake queue, analyze the demand, review the quality and confirm/reject intake based on the set criteria. You would then move on to connect with the wider Amazon Business organization to obtain details on some of the received requests and take part in the team meetings. On a weekly base, you will connect with the tech partners from Certinia to discuss the roadmap and current status of the team's asks. Finally, reporting - week on week data provided to leadership.
About the team
Amazon is now reinventing on behalf of the business customer and focused on building Amazon Business (AB), the B2B marketplace on Amazon that provides business customers with the pricing, selection and convenience of Amazon, with features and benefits designed for businesses of all sizes.
The AB Professional Services (ProServe) team aspires to provide our Customers with a best-in-class procurement experience through enabling of AB’s tools, services, insights, and selection. To accomplish this, we focus on the Customer Onboarding experience and support of ongoing relationships, as the AB offering becomes more diverse. ProServe also works closely with various internal Amazon teams to relay Customer needs and requirements, incl. Sales, Product Management, Category Management, External Systems Integrations and Amazon Leadership to drive and prioritize solutions for Amazon Business Customers.
The Ops team you are a part of leads the central oversight and operational strategy of the Professional Services Operation in Europe.The ProServe Operations Manager will play the role of liaison between the customer (ProServe/Sales), and internal teams such as Finance and L&D to leverage internal collaboration to maximize efficiencies and drive operational excellence.
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience leading process improvements
