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**Mission**:
The Sales Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Sales Account Managers also answer client queries and identify new business opportunities among existing customers.
In this role, you will liaise with cross-functional internal teams to improve the entire customer experience. This position may require occasional travel. If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you.
**Responsabilities**:
- Serve as the lead point of contact for all new customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop business with new and existing clients, identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
**Requirements**:
- Proven work experience of 5 years as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Proficiency in French, English. Knowledge of the German language is an asset
- Solid experience with CRM software (e.g. Salesforce) and MS Office (particularly MS Excel)
- Strong experience in RFI/RFP processes
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive level
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
**Salary package**:
Permanent contract
Fixed salary +13rd month + commission + company car (gas card)
