Customer Care Officer
il y a 2 semaines
**DOCTENA **is a company dedicated to improving access to healthcare by enabling patients to book appointments online and via mobile apps. We are the market leader in countries we operate in: Luxembourg, Belgium, Netherlands, Germany, Switzerland, and Austria.
If you are looking for a fast-moving growth oriented start-up in Digital Healthcare, this is it
We are looking for a talented and entrepreneurial team members based in Luxembourg.
The role of Customer Care Officer is central to the success of this mission, as your contribution will be to help increasing the number of patients and doctors using DOCTENA.
**Your responsibilities will be to**:
- deal directly with customers either by telephone, chat or through our ticketing system
- respond promptly to customer inquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information to handle product and service inquiries
- set up new customer accounts and deliver remote training to new Doctena Pro customers
- review, prepare and import patient data into Doctena Pro
- organize workflow to meet customer timeframes
- direct requests and unresolved issues to the designated resource
- keep records of customer interactions and transactions, record details of inquiries, comments, complaints and of actions taken
- communicate and coordinate with internal departments
- follow up on customer interactions
- provide feedback on the efficiency of the customer service process
**Your work environment**:
You will join a team of young passionate people dedicated to building the best online medical service offering in Europe. The position is based at our headquarters in Luxembourg, with a flexible home-based work policy (conditions apply).
We offer a full-time contract with attractive salary package and benefits according to your experience.
We consider working for a promising startup to being a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfilment to those who earn them.
We are a young fast-growing company. Strong performers have heaps of opportunities to grab.
- You bring a high school diploma, a general education degree or equivalent
- You have strong communication skills - verbal and written
- You are very comfortable with working with computers and IT systems
- You love problem analysis and problem-solving
- You give attention to detail and accuracy
- You like working in a team.
- You find it easy to integrate a team and are able to balance autonomy vs teamwork.
- You are hands-on and not afraid of unknown situations.
**Language skills**
Language skills are very important in this role. You speak and write
a combination of **German / French** the common office language is **English**.
-
Customer Care Officer
il y a 2 semaines
Luxembourg Marc Foujols International Temps plein**Job description**: **DOCTENA **is a company dedicated to improving access to healthcare by enabling patients to book appointments online and via mobile apps. We are the market leader in countries we operate in: Luxembourg, Belgium, Netherlands, Germany, Switzerland, and Austria. If you are looking for a fast-moving growth oriented start-up in Digital...
-
Agent Customer Care
il y a 1 semaine
Luxembourg Fyte Temps pleinNous collaborons avec une s ociété spécialisée dans le service aux entreprises qui compte plus de 10 000 collaborateurs à travers le monde. Afin de renforcer son équipe luxembourgeoise, nous l’accompagnons dans le recrutement d’un Customer Care Agent. **Vos principales missions**: Assurer le standard téléphonique pour recueillir les appels des...
-
Customer Care Services
il y a 1 semaine
Luxembourg ICarus It Services Temps plein**La société** ICarus It Services est une jeune société, située au Grand-Duché de Luxembourg et spécialisée dans l’informatique de gestion à travers le développement et la commercialisation de solutions informatiques telles que des logiciels de comptabilité et finance (Sage BOB / Horus Office), des solutions de digitalisation (Sage et...
-
Customer Care Officer
il y a 1 semaine
Luxembourg Doctena Temps plein**DOCTENA **is a company dedicated to improving access to healthcare by enabling patients to book appointments online and via mobile apps. We are the market leader in countries we operate in: Luxembourg, Belgium, Netherlands, Germany, Switzerland, and Austria. If you are looking for a fast-moving growth oriented start-up in Digital Healthcare, this is...
-
Teamlead Customer Care Desk
il y a 1 semaine
Luxembourg OTIS Temps plein**Teamlead Customer Care Desk (h/f/x) - Luxembourg** **Otis développe son activité et recherche un(e) Teamlead Customer Care Desk (H/F) pour intégrer une de nos entités situées à Luxembourg** En tant que Leader du service à la clientèle chez OTIS, vous êtes responsable des tenants et aboutissants du service à la clientèle. Vous gérez une...
-
Customer Retention Officer
il y a 3 jours
Luxembourg POST Group Temps plein**Customer Retention Officer**: **Date**:25 juin 2025 **Lieu**: Luxembourg, Luxembourg **Entreprise**:POST Luxembourg Acteur majeur des télécoms et opérateur national du service postal et financier postal, le groupe POST Luxembourg est un pilier incontournable de l'économie luxembourgeoise. Le département « Sales & Marketing » de POST Telecom S.A....
-
Customer Accounts Review
il y a 1 semaine
Luxembourg Doctena Temps pleinPerform a thorough review of all customer accounts to identify cases in which the current invoicing is not aligned with the contract conditions. - Report on a weekly level the key findings to the Management team. - Work together with a multi-functional taskforce (Customer Care, Sales, Finance and IT teams) to define the adequate action plan to address each...
-
Customer Accounts Review
il y a 7 jours
Luxembourg Marc Foujols International Temps plein**Job description**: - Perform a thorough review of all customer accounts to identify cases in which the current invoicing is not aligned with the contract conditions. - Report on a weekly level the key findings to the Management team. - Work together with a multi-functional taskforce (Customer Care, Sales, Finance and IT teams) to define the adequate...
-
Customer Care Assistant 6-12 Mois
il y a 1 semaine
Luxembourg Axis Temps plein**Description** - Assisting senior team members in handling customer requests by providing necessary information and support. - Identifying and proposing suitable solutions for customers' requests, such as deferral of payments, early settlements, or exchange of equipment. - Managing contract-related tasks, including follow-up on contract renewals,...
-
Customer Support Analyst
il y a 1 semaine
Luxembourg FE Fundinfo Temps plein**_Rated 4.3 on Glassdoor, with a 95% CEO approval rating _** **Role**:Customer Support Analyst **Location**:Luxembourg FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. **What you can expect from joining...
