Renewal Services Specialist
il y a 3 semaines
As a Renewal Services Specialist at Le Grand & Associates Luxembourg, you will play a vital role in ensuring seamless software maintenance and subscription contract renewals. This position is crucial for maintaining high customer satisfaction and contributing to the company's revenue growth.
Key Responsibilities- Manage software maintenance and subscription contract renewals across global markets for both direct customers and indirect channels via resellers.
- Drive the renewal process from forecasting to deal closure while ensuring renewals are completed ahead of deadlines.
- Coordinate with sales engineers and uncover opportunities for upselling software licenses.
- Collaborate on designing and implementing process automation to increase renewal efficiency.
- Maintain accurate and up-to-date information in the CRM system to facilitate forecasting, order management, and reporting.
- Ensure all license and digital contract records are precise and well-organized.
- Achieve or exceed customer renewal revenue and retention targets.
- Deliver exceptional customer service by promptly addressing inquiries and maintaining professional communication with clients, partners, and internal stakeholders.
- Proven experience in managing software renewals or in a customer service role within the IT/software industry.
- Proficiency in using CRM software such as Salesforce.
- Fluency in English is mandatory; knowledge of French or additional languages is an asset.
- A customer-oriented mindset with a strong focus on sales and service excellence.
- High proficiency in Microsoft Office Suite, particularly Excel and SharePoint.
- A competitive salary ranging from €4,500 to €6,500 per month depending on your profile.
- Flexible work options, including the possibility of a 32-hour workweek.
- Opportunities for professional growth and continuous learning within a forward-thinking organization.
- A modern workspace located in Luxembourg with access to public transport and parking facilities.
- Participation in an engaging and inclusive company culture, including team-building activities and events.
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