Client Onboarding and Support Specialist
il y a 2 semaines
Job Title: Client Onboarding and Support Specialist
About the Role:
We are seeking a skilled professional to provide exceptional support to our clients, ensuring seamless onboarding and ongoing assistance with our systems. This role requires strong technical knowledge, excellent communication skills, and a passion for delivering outstanding customer experiences.
Key Responsibilities:
- User Support: Provide timely and effective support to clients via various channels, including email, phone, and in-person meetings.
- System Maintenance: Collaborate with internal teams to troubleshoot and resolve system issues, ensuring minimal downtime and optimal performance.
- Training and Development: Design and deliver training programs for clients, empowering them to maximize the value of our systems.
- Client Onboarding: Develop and implement tailored onboarding processes, guaranteeing a smooth transition for new clients.
- Quality Assurance: Conduct regular tests on applications to ensure they meet our high standards.
Requirements:
- Education: Bachelor's degree in Finance, Economics, or a related field.
- Experience: At least 2-3 years of experience in a Front/Middle Office position.
- Languages: Fluency in English and French is required.
- Skills: Strong organizational, synthesis, and problem-solving skills, as well as knowledge of Front Office systems and services (Swifts, FIX).
What We Offer:
A permanent contract with a dynamic and supportive team environment.
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