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Relationship Manager

il y a 2 semaines

Luxembourg, Luxembourg beBeeClientOrientation Temps plein
Senior Client Services Specialist Opportunity

Job Description:

This is an exciting opportunity to join a leading institution in the industry as a Senior Client Services Specialist. In this role, you will be responsible for managing relationships with Belgian and Dutch partners, providing day-to-day operational and administrative support, and collaborating closely with various teams to resolve inquiries and support cross-functional workflows.

Key Responsibilities:

  • Serve as the first point of contact for institutional clients and partners (brokers, asset managers, custodian banks) from Belgium and the Netherlands
  • Provide day-to-day operational and administrative support, ensuring a seamless onboarding process for new partners
  • Collaborate closely with Legal, Compliance, Wealth Planning, Sales, and Asset Controlling teams to resolve inquiries and support cross-functional workflows
  • Coordinate client requests and ensure regulatory compliance, particularly related to AML procedures
  • Participate in internal projects and contribute to the evolution of client servicing standards

Requirements:

To be successful in this role, you will need:

  • Minimum 5 years of experience in a similar client services or partner management role within the financial services or life insurance (LPS) industry
  • Fluent in Dutch and French (written and spoken), this is mandatory
  • Professional level of English is a strong advantage
  • Strong client orientation, excellent communication skills, and a proactive approach
  • Rigorous and structured work style with solid organizational abilities
  • Comfortable working independently and as part of a collaborative team
  • Proficient in Microsoft Office Suite

Benefits:

  • Remote work flexibility: 2 remote working days per week for Luxembourg residents, 34 days of remote work per year for non-residents
  • Generous time-off policy: 35.5 days of annual leave (including RTT/TOIL)
  • Employee benefits: Corporate mutual insurance, Meal vouchers, Salary distributed over 13 months