Itil Incident Manager
il y a 2 semaines
**_CTG PSF_**_ is an IT Services Company dedicated to various clients mainly in the financial sector._
- We are currently hiring an _**_ITIL Incident Manager (M/W)_**_ for _**_one of our customers._**
**Your missions**
- You will **lead the resolution of major incidents,** communicate on the progress of incidents and escalate critical incidents internally and to stakeholders,
- ** You are in charge of process and tool management and improvement**, including monitoring process performance via agreed KPIs and reporting regularly to stakeholders,
- You provide guidance and training to responsible stakeholders on how to meet the defined requirements from a process perspective,
- You present the results of your work and **ensure coordination and communication with the customers' IT teams.
**Your Profile
- You ideally have **3 years experience** in the field of IT process management and/or IT service management,
- You have **“ITIL Foundation” certification**. (Other certifications like “lifecycle” or “Capability” are welcome),
- You are team player with strong interpersonal skills,
- You are **fluent in French** and have a **good knowledge of English**.
**Our Offer
- An **attractive salary** package with or without a **company car**:
- ** A 13th month** at the end of the year or each month
- ** Meal Vouchers** or financial compensation
- A dedicated **training program** with personal development plans
- Extra-legal advantages (IT material, banks,...)
- Regular **events** with the CTG team: learning lunches, Staff meeting, Xmas, Marathons,...- Within the framework of our PSF certification, please note that an _**_extract of police record_**_ will be asked during our process of recruitment._
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