Consultant Change Manager
il y a 4 semaines
Nous, c'est UFO2 Consulting Cabinet de Conseil en IT et Organisation.
Notre objectif est de faciliter la vie de nos clients en leur mettant à disposition des outils digitaux ou des expertises méthodologiques et technologiques afin de simplifier leur business quotidien. Notre ambition est grande et nous recherchons en permanence des êtres venus d'ici et d'ailleurs pour nous accompagner dans notre aventure.
Dans le cadre de notre croissance et pour répondre aux nouveaux besoins de nos clients, nous cherchons à étoffer nos équipes en intégrant un Consultant Change Manager (CDI).
Votre rôle
En tant que Change Manager, vous jouez un rôle capital dans la gestion des changements au sein du département IT.
• Vous êtes le garant du bon fonctionnement du processus de Change Management
• Vous conseillez les équipes « Projet » sur les analyses d'impact à mener en cas de changement et sur les stratégies de changement
• Vous avez des contacts réguliers avec les Incident et/ou problème Managers, et leur communiquez le plan des changements à mettre en production la semaine suivante
• Vous rédigez des rapports et KPI pour le pilotage des changements et communiquez régulièrement sur l'activité Change Management auprès des responsables IT
• Vous faites évoluer le processus Change management dans ServiceNow en collaboration avec l'équipe ITSM
• Vous supportez les équipes dans les périodes de transition entre la version actuelle et la version future du processus "Changement Management"
• Vous communiquez sur la version future du processus "Changement Management".
• Vous organisez si besoin, des sessions de formations ou d'informations pour faciliter la transition en collaboration avec l'équipe ITSM.
• Vous formez un backup et assurez qu'il soit constamment opérationnel.
Votre profil
• Expérience avérée en gestion des changements, de préférence dans un environnement similaire
• Expérience souhaitée avec l'outil ITSM « ServiceNow ».
• Connaissance de l'environnement « Azure DevOps ».
• Excellentes compétences en leadership et en communication (orale et écrite).
• Capacité à travailler efficacement dans des environnements dynamiques.
• Compétences en résolution d'incidents, de problèmes issus de domaines et d'environnements IT différents.
• Maitrise des fondements des principes ITIL (la certification est un atout)
• Maitrise des fondements de la gestion de projets
• Maîtrise des langues anglaise et française (oral et écrit).
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