Senior ITIL Process Manager
il y a 2 semaines
Job Description
Description
–>
You will drive the management of ITIL (Information Technology Infrastructure Library) practices for IT Service Management (ITSM), ensuring they are in line with the IT strategy and EIB's policies and procedures. Join our team: be the ITIL Practices Champion and Accelerate Excellence at the EIB Group
Operating Network:
You will report to the Head of Operations and ITIL Processes Unit, responsible for providing IT services for Operation and Operational Processes.
On-call duty may be required for this role.
Accountabilities:
In line with EIB policies and standards, manage, implement, refine and enforce ITIIL Process policies and processes to support the overall IT strategyCoordinate with other ITIL Process Manager (e.g. Incident Manager)Responsible for keeping the Capacity Management process meticulously up-to-date with high quality in close collaboration and cooperation from Infrastructure and Application Development Teams.Drive the ITIL processes to the future scope in relation to cloud, agile and DevOps adaptationDevelop and maintain IT service catalogues and service level agreements (SLAs/OLAs) to ensure that IT services are aligned with business requirements. Monitor and report relevant KPIsCoordinate and evaluate strategic and complex projects and activities in own domainCoordinate projects by ensuring that work packages are properly, allocated and followed-up in accordance with the project charterEnsure ICT hardware and software assets and their configurations are known, recorded and accessibleProvide expert advice and recommendations to find appropriate solutions and actions to contribute to the achievement of the team objectives and stay abreast of developments and best practices in own domain of expertiseQualifications:
University degree (minimum an equivalent to a Bachelor) preferably in Science, Information Systems or similar relevant fieldsAt least 5 years of relevant experience in ITIL Process Management, including experience in Service Management.ITIL Foundation certification is required. Knowledge of ITIL processes related to cloud and hybrid environments would be an advantageDemonstrated Capacity Management experience in a large-scale, multi-platform and/or Hybrid (Cloud/On Prem) environment would be an assetBeing familiar with IT infrastructure and BMC Smart IT or similar tool would be an advantageEffective communication abilities as well as collaboration with impactExcellent knowledge of English and/or French , with a good command of the other. Knowledge of other EU languages would be an advantage.Source:
Recommend your friend
–>
To help us track our recruitment effort, please indicate in your cover/motivation letter where ) you saw this job posting.
-
Senior ITIL Process Manager
il y a 2 semaines
Luxembourg, Luxembourg European Investment Bank Temps pleinJob DescriptionDescription –>You will drive the management of ITIL (Information Technology Infrastructure Library) practices for IT Service Management (ITSM), ensuring they are in line with the IT strategy and EIB's policies and procedures. Join our team: be the ITIL Practices Champion and Accelerate Excellence at the EIB GroupOperating Network:You will...
-
Senior ITIL Process Manager
il y a 3 semaines
Luxembourg, Luxembourg European Investment Bank Temps pleinJob DescriptionDescription –>You will drive the management of ITIL (Information Technology Infrastructure Library) practices for IT Service Management (ITSM), ensuring they are in line with the IT strategy and EIB's policies and procedures. Join our team: be the ITIL Practices Champion and Accelerate Excellence at the EIB GroupOperating Network:You will...
-
Process manager
il y a 4 semaines
Luxembourg, Luxembourg Deloitte Luxembourg Temps pleinYour future team Our Internal IT department creates the technological environment and supports Deloitte employees to have rapid and secure access to information tools on a daily basis; leveraging efficient and powerful tools as well as emergent technologies. The process management team helps the organization to work smoothly and efficiently, defines the...
-
senior finance manager
il y a 4 semaines
Luxembourg, Luxembourg DO Recruitment Advisors Temps pleinSENIOR FINANCE MANAGER (M/F)THE JOB :The Senior Finance Manager will join a successful and growing organization, supporting its fast growth and leading internal strategic projects, including ERP implementation. Collaborating closely with senior stakeholders, including the Managing Partner and Executive Committee, as well as Group counterparts in Paris, the...
-
Senior Manager IT Audit
il y a 4 semaines
Luxembourg, Luxembourg Ferrero Temps pleinJob Location: LuxembourgLuxembourgCompany descriptionFerrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries,...
-
Senior Relationship Manager
il y a 3 semaines
Luxembourg, Luxembourg ING Luxembourg Temps pleinSenior Relationship ManagerFull time, Luxembourg Your role & work environment As Senior Relationship Manager, you develop and maintain the relationship with our corporate clients. You will manage a mixed portfolio of both corporate clients and family offices and will be the clients' primary contact person within ING. You have strategic discussions with your...
-
Senior Manager Depositary Services
il y a 4 semaines
Luxembourg, Luxembourg Transman Consulting Temps pleinAbout usOn behalf of our client, a global international legal, and financial services company, we are looking for the following profile:Senior Manager Depositary Services (m/f)MissionResponsibilitiesManagement & Quality Foster and support the development, implementation, and evaluation of the Depositary business in the Company Secure timely completion of...
-
Senior Depositary Officer
il y a 4 semaines
Luxembourg, Luxembourg Broadgate Temps pleinI am partnered with a global bank in the heart of Luxembourg who are looking to grow their depositary function with the hire of a senior officer. Senior Depositary OfficerYour main role would be to support the oversight activities of the fund management companies, including our third party administration providersDay to day reviews, support and coaching of...
-
Senior Manager
il y a 3 semaines
Luxembourg, Luxembourg Arendt Investor Services Temps pleinSenior Manager - Tax Compliance (Direct Tax)Arendt Investor Services, which is the investor services' arm of Arendt, the largest law firm in Luxembourg, is regulated by the Luxembourg supervisory authority (CSSF – Commission de Surveillance du Secteur Financier) and operates under the status of Professional of Financial Sector ("PSF").Arendt Investor...
-
Process Technician
il y a 4 semaines
Luxembourg, Luxembourg Manpower Luxembourg S.A. Temps pleinThe recruitment agency of ManpowerGroup is hiring for one of its clients, an international automotive industry located in Luxembourg. We are looking for a Process Technician (m/f/x) for a permanent position (CDI) to start immediately.YOUR RESPONSABILITIES :Within the manufacturing process department, you will set up each tool before the scheduled production...
-
Organization & Improvement R&D Technical Processes Project Manager
il y a 3 semaines
Luxembourg, Luxembourg Ferrero Temps pleinJob Location: LuxembourgLuxembourgCompany descriptionFerrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries,...
-
Tax Senior Manager
il y a 4 semaines
Luxembourg, Luxembourg Alter Domus Temps pleinABOUT US We are Alter Domus. Meaning "The Other House" in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative,...
-
Consultant Incident Problem Change Manager
il y a 3 jours
Luxembourg, Luxembourg UFO² Consulting Temps pleinUFO2 Consulting Cabinet de Conseil en IT et Organisation recrute :Notre objectif est de faciliter la vie de nos clients en leur mettant à disposition des outils digitaux ou des expertises méthodologiques et technologiques afin de simplifier leur business quotidien. Notre ambition est grande et nous recherchons en permanence des êtres venus d'ici et...
-
Tax Senior Manager
il y a 3 jours
Luxembourg, Luxembourg Alter Domus Temps pleinABOUT USWe are Alter Domus, a hub for 85% of the top 30 asset managers in the alternatives sector, with over 5,000 professionals worldwide across 23 countries.Embrace the alternative with us, where meritocracy thrives, open dialogue is valued, and support accompanies your chosen path. Dive into life at Alter Domus at careers.alterdomus.comJOB DESCRIPTION:As...
-
Senior IT Disaster Recovery Manager
il y a 1 jour
Luxembourg, Luxembourg European Investment Bank Temps pleinJob DescriptionDescription –>We are seeking a visionary IT Disaster Recovery Manager to architect and uphold a resilient infrastructure for the EIB Group. This is a unique opportunity to design and innovate disaster recovery strategies and plans for critical IT infrastructure systems.Step into a role where you're not just responding to crises—you're...
-
Senior IT Disaster Recovery Manager
il y a 4 semaines
Luxembourg, Luxembourg European Investment Bank Temps pleinJob DescriptionDescription –>We are seeking a visionary IT Disaster Recovery Manager to architect and uphold a resilient infrastructure for the EIB Group. This is a unique opportunity to design and innovate disaster recovery strategies and plans for critical IT infrastructure systems.Step into a role where you're not just responding to crises—you're...
-
Senior Project Manager
il y a 1 semaine
Luxembourg, Luxembourg Banque Internationale à Luxembourg (BIL) Temps pleinFounded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and corporate banking, as well as on major capital markets. Employing more than 2 000 people, BIL is...
-
Senior Manager, Supply Chain Programme Management
il y a 4 semaines
Luxembourg, Luxembourg Amazon Temps pleinBASIC QUALIFICATIONS A degree Relevant experience in creating or leading teams Relevant experience in driving significant change management initiatives at all levels of a department, including creating business strategy and planning Relevant experience in communicating and presenting papers to multilevel stakeholders and senior management Advanced...
-
Senior Program Manager
il y a 1 semaine
Luxembourg, Luxembourg Amazon Temps pleinThe Selling Partner Trust and Store Integrity's (TSI) vision is that bad actors cannot operate in our store while selling partners start and grow their business without fear of disruption, such that customers and selling partners across the globe trust us, and have confidence in the integrity of Amazon's store. We value individual expression, respect...
-
Manager Fund Accounting
il y a 3 semaines
Luxembourg, Luxembourg Arendt Investor Services Temps pleinManager Fund AccountingArendt Investor Services, which is part of Arendt & Medernach, the largest law firm in Luxembourg, is regulated by the Luxembourg supervisory authority (CSSF – Commission de Surveillance du Secteur Financier) and operates under the status of Professional of Financial Sector ("PSF").Arendt Investor Services offers a wide range of...