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Head of Cargo Claims
Il y a 2 mois
TASK RESPONSIBILITIES:
- Lead the Cargo Claims department (1.5 FTE)
- Manage cargo claims from submission to the final decision
- Act as company specialist on cargo claims and maintain professional knowledge on regulatory changes of international liability regimes
- Assess Cargolux' responsibility in cargo claims in accordance with applicable liability regimes
- Act as point of contact for external stakeholders involved in cargo claims such as insurers, lawyers, experts and surveyors
- Collect accurate information and supporting documents for the analysis of the cargo claim before taking a decision on the receivability of a claim
- Ensure customer satisfaction and demonstrate service excellence through fair compensation of valid claims but also handling any complaints associated with a cargo claim
- Supervise the cargo claims payment process
- Safeguard rights of recourse against third parties
- Ensure that cargo claims are properly recorded and maintained in the internal IT systems
- Provide guidance, assistance and supervision to other employees in case of complex or high value cargo claims
- Monitor the development of cargo claims by keeping up-to-date statistics
- Maintain up-to-date training material and provide trainings to other stakeholders within the organization
- Prepare the quarterly claims bordereau
ESSENTIAL REQUIREMENTS FOR THE POSITION:
- Master's Degree in Law, Risk Management or Economics
- Minimum 5 to 7 years of experience in a customer claim handling position in logistics
- Experience in a managerial position including people management is considered an advantage
- Good relationship and negotiation skills
- Confidence in interactions with customers, stakeholders and business partners
- Negotiation, questioning and decision-making skills
- Ability to work individually as well as working in a team
- Ability to take initiatives and set priorities
- Methodical and organized way of working with attention to detail
- Ability to handle and resolve conflicts
- Be trustworthy, honest, business-minded
- Support and promote company values
- Fluency in written and spoken English.
- German, French and Luxembourgish are a distinct advantage
- Proficiency in Microsoft Office (PowerPoint, Word, Excel, Outlook, Teams)
WORKING CONDITIONS:
- Permanent, full-time position based in our HQ in Luxembourg.
- Occasional travel will be required.
- Flexibility with working hours is required
- A Certificate of good conduct (Casier judiciaire, Polizeiliches Führungszeugnis) will be required in case of positive selection)
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