Head of Cargo Claims

il y a 1 semaine


Luxembourg, Luxembourg Cargolux Temps plein

TASK RESPONSIBILITIES:

  • Lead the Cargo Claims department (1.5 FTE)
  • Manage cargo claims from submission to the final decision
  • Act as company specialist on cargo claims and maintain professional knowledge on regulatory changes of international liability regimes
  • Assess Cargolux' responsibility in cargo claims in accordance with applicable liability regimes
  • Act as point of contact for external stakeholders involved in cargo claims such as insurers, lawyers, experts and surveyors
  • Collect accurate information and supporting documents for the analysis of the cargo claim before taking a decision on the receivability of a claim
  • Ensure customer satisfaction and demonstrate service excellence through fair compensation of valid claims but also handling any complaints associated with a cargo claim
  • Supervise the cargo claims payment process
  • Safeguard rights of recourse against third parties
  • Ensure that cargo claims are properly recorded and maintained in the internal IT systems
  • Provide guidance, assistance and supervision to other employees in case of complex or high value cargo claims
  • Monitor the development of cargo claims by keeping uptodate statistics
  • Maintain uptodate training material and provide trainings to other stakeholders within the organization
  • Prepare the quarterly claims bordereau

ESSENTIAL REQUIREMENTS FOR THE POSITION:

  • Master's Degree in Law, Risk Management or Economics
  • Minimum 5 to 7 years of experience in a customer claim handling position in logistics
  • Experience in a managerial position including people management is considered an advantage
  • Good relationship and negotiation skills
  • Confidence in interactions with customers, stakeholders and business partners
  • Negotiation, questioning and decisionmaking skills
  • Ability to work individually as well as working in a team
  • Ability to take initiatives and set priorities
  • Methodical and organized way of working with attention to detail
  • Ability to handle and resolve conflicts
  • Be trustworthy, honest, businessminded
  • Support and promote company values
  • Fluency in written and spoken English.
  • German, French and Luxembourgish are a distinct advantage
  • Proficiency in Microsoft Office (PowerPoint, Word, Excel, Outlook, Teams)

WORKING CONDITIONS:

  • Permanent, fulltime position based in our HQ in Luxembourg.
  • Occasional travel will be required.
  • Flexibility with working hours is required
  • A Certificate of good conduct (Casier judiciaire, Polizeiliches Führungszeugnis) will be required in case of positive selection)

  • Head of Cargo Claims

    il y a 1 semaine


    Luxembourg, Luxembourg Cargolux Temps plein

    TASK RESPONSIBILITIES: Lead the Cargo Claims department Manage cargo claims from submission to the final decision Maintain professional knowledge on developments of international liability regimes Assess Cargolux' responsibility in cargo claims in accordance with applicable liability regimes Collect accurate information and supporting documents for the...

  • Claims Analyst

    il y a 4 semaines


    Luxembourg, Luxembourg Zurich Insurance Company Ltd. Temps plein

    Zurich is one of the world's leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk. With about 53,000 employees serving customers in more than 170 countries, we aspire to become the best global insurer as measured by our shareholders, customers and...

  • Claims Analyst

    Il y a 2 mois


    Luxembourg, Luxembourg Zurich Insurance Company Ltd. Temps plein

    Zurich is one of the world's leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk. With about 53,000 employees serving customers in more than 170 countries, we aspire to become the best global insurer as measured by our shareholders, customers and...

  • Claims Analyst

    il y a 2 jours


    Luxembourg, Luxembourg Zurich Insurance Company Ltd. Temps plein

    Zurich is one of the world's leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk. With about 53,000 employees serving customers in more than 170 countries, we aspire to become the best global insurer as measured by our shareholders, customers and...

  • Cargo Program Manager

    il y a 1 semaine


    Luxembourg, Luxembourg Amazon EU SARL Temps plein

    Bachelor's degree Relevant experience in Air Cargo, and Charter Flights Sales and OperationsKey job responsibilities Acquire, engage and accelerate high potential customers to Amazon AIR. Maintain a high level of engagement from potential customers and proactively identify the challenges they are facing. Build relationships with key stakeholders across the...

  • Head of Accounting

    il y a 1 semaine


    Luxembourg, Luxembourg SustainCERT Temps plein

    **Are you ready to bring credibility to climate action? Want to accelerate your career in an innovative and technology-focused organization? Join us at SustainCERTYour roleAs the Head of Accounting, you are responsible for leading and maintaining the financial data integrity across all our entities, presently in The Netherlands and Luxembourg, and any new...

  • Head of Accounting

    il y a 1 semaine


    Luxembourg, Luxembourg SustainCERT Temps plein

    **Are you ready to bring credibility to climate action? Want to accelerate your career in an innovative and technology-focused organization? Join us at SustainCERTYour roleAs the Head of Accounting & Control, you are responsible for leading and maintaining the financial data integrity across all our entities, presently in Luxembourg and the Netherlands, and...


  • Luxembourg, Luxembourg Paul Wurth Paul Wurth Geprolux Temps plein

    We are looking for aContract & Claim Manager (m/f/d)In this position, you will be asked to set up and negotiate suppliers' contracts for the company, as well as lead claim discussions with suppliers, contributing to the success of our projects. You will integrate the Supply Chain team and report directly to the Head of Supply Chain department.Your main...


  • Luxembourg, Luxembourg Paul Wurth Paul Wurth Geprolux Temps plein

    We are looking for aContract & Claim Manager (m/f/d)In this position, you will be asked to set up and negotiate suppliers' contracts for the company, as well as lead claim discussions with suppliers, contributing to the success of our projects. You will integrate the Supply Chain team and report directly to the Head of Supply Chain department.Your main...


  • Luxembourg, Luxembourg Paul Wurth Group Temps plein

    We are looking for aContract & Claim Manager (M/F/d):In this position, you will be asked to set up and negotiate suppliers' contracts for the company, as well as lead claim discussions with suppliers, contributing to the success of our projects. You will integrate the Supply Chain team and report directly to the Head of Supply Chain department.Your main...

  • Claims Handler

    il y a 1 semaine


    Luxembourg, Luxembourg China Taiping Insurance LU S.A. Temps plein

    China Taiping Insurance Holdings Company Limited, China Taiping for short, was established in Shanghai in 1929. It is China's longest-operating national insurance brand. Based in Hong Kong, China Taiping operates and services the world. In 2000, China Taiping was listed on the Hong Kong Stock Exchange, becoming the first Chinese insurance company listed...

  • Claims Auditor

    Il y a 2 mois


    Luxembourg, Luxembourg Salve Consulting Temps plein

    Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Salve.Inno Consulting with the position of Claims Auditor - Salve.Inno Consulting which was opened this.If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is...

  • Head of Project Procurement

    il y a 1 semaine


    Luxembourg, Luxembourg Paul Wurth Temps plein

    Date 26/02/2024Located in Luxembourg:Description:We are looking for aHead of Project Procurement (M/F/d)Become a part of our future at Paul Wurth S.A. in Luxembourg where we are looking to recruit a Head of Project Procurement. You will lead this multidisciplinary Project Procurement team and be the contact person for all internal and external project...


  • Luxembourg, Luxembourg Paul Wurth Paul Wurth Geprolux Temps plein

    We are looking for aHead of Project Procurement (m/f/d)Become a part of our future at Paul Wurth S.A. in Luxembourg where we are looking to recruit a Head of Project Procurement. You will lead this multidisciplinary Project Procurement team and be the contact person for all internal and external project related commercial and contractual matters.Role and...

  • Head of Project Procurement

    il y a 4 semaines


    Luxembourg, Luxembourg Paul Wurth Paul Wurth Geprolux Temps plein

    We are looking for aHead of Project Procurement (m/f/d)Become a part of our future at Paul Wurth S.A. in Luxembourg where we are looking to recruit a Head of Project Procurement. You will lead this multidisciplinary Project Procurement team and be the contact person for all internal and external project related commercial and contractual matters.Role and...

  • Head of Marketing

    il y a 1 semaine


    Luxembourg, Luxembourg House of Training Temps plein

    Créée en 2015 par la Chambre de Commerce et l'Association des Banques et Banquiers Luxembourg (ABBL), la House of Training a pour vocation et mission principale de proposer une offre de formation professionnelle continue multisectorielle dans une grande variété de domaines d'activité. Elle propose des formations sur mesure et une offre catalogue de plus...

  • Insurance Claims Auditor

    il y a 1 semaine


    Luxembourg, Luxembourg Talenteeds Temps plein

    Want to know more? Apply Write your career stories with us and tell us your successful pathsJob description:Are you passionate about ensuring accuracy and compliance in insurance claims processing? Do you have a keen eye for detail and a knack for identifying discrepancies? We're seeking a talented Claims Auditor to join our client and contribute to our...

  • Claims Administrator

    il y a 1 semaine


    Luxembourg, Luxembourg Deutsche Börse Temps plein

    LearnDevelop Grow But always:Share value:Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow - personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We're excited about the future because we are the...


  • Luxembourg, Luxembourg Paul Wurth Temps plein

    Date 14/03/2023Located in Luxembourg:Description:In this position, you will be asked to set up and negotiate contracts for the company, as well as lead challenging discussions with suppliers. If you are eager to use your legal knowledge to file claims and contribute to the success of projects, then join our team and report directly to the Head of Supply...


  • Luxembourg, Luxembourg Paul Wurth Group Temps plein

    In this position, you will be asked to set up and negotiate contracts for the company, as well as lead challenging discussions with suppliers. If you are eager to use your legal knowledge to file claims and contribute to the success of projects, then join our team and report directly to the Head of Supply Chain department.Your main tasks: Organizing and...