Client Service Supervisor-alts
il y a 1 semaine
What You Can Expect At BBH:
If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.
Join us as Supervisor for Alternative Funds Service Delivery
As a Supervisor for Alternative Funds Service Delivery you will report to a Team Leader and will be in charge of ensuring service excellence to a number of clients in the Real Estates, Fund of Funds, Private Equity and Debt Investment Funds segments.
This includes acting as liaison and escalation points for clients, supporting any type of client inquiries and meetings, the opening and maintenance of fund accounts, the support of client trading activity and the oversight of cash inquiries and other Custody related tasks supported by Krakow Custody Team.
The person filling this position will be responsible for being the custody task expert of the team and leading the training of his/her peers in custody tasks. The person will represent the department in the weekly meetings with our Krakow Custody Team and oversee and enhance the quality of Krakow KPIs provided. The person will assess the custody processes with clients with a critical eye ensuring that optimal service models are established. He / She will also be trained in Fund Accounting oversight tasks such as the oversight over the consolidations for Real Estate investment funds (REIF) and/or ensure an error-free NAVs for Private Equity (PE) and debt fund structures.
Key Accountabilities- Create/Maintain high quality Alternative Investment fund operating standards, procedures/best practices and quality controls- Ensure efficient operation of daily processing and functions by leveraging a global operating model- Function as lead expert in custody tasks supporting client activities and train peers on these activities- Advise on workflow improvements- Ensure adherence to all established standard procedures, best practices and process controls- Manage (remotely) client service deliverables across departments and BBH locations- Support the client account opening and maintenance flow in collaboration with the Krakow Custody Team- Support the client cash flows/ inquiries in collaboration with the Krakow Custody Team- Support the client trading activity- Represent the department in the regular meetings with the Krakow Custody Team and monitor the quality of the KPIs- Timely and accurate support of all client inquiries- Participate in client meetings and client KPI production- Support of Fund Accounting tasks as required- Coordinate, manage, and monitor external audit process- Ensure accuracy, timeliness and completeness of all client related deliverables
**Qualifications**:
- University degree (bachelor) in Accounting / Finance- 5 years of relevant Luxembourg Alternative (PE/RE/debt) funds experience or Custody Client Service Role- Ability to communicate professionally, and constructively to effectively address and resolve problems with other sections and departments- Ability to work accurately while meeting strict deadlines- Experience working in an international environment- Experience in servicing clients by leveraging a global operating model- Experience in Alternative funds (PE/PE/debt funds) administration is a plus- Fluency in English is mandatory; German and / or French is an asset- Ability to work within a small team in a fast-moving / changing environment- Strong aptitude for numbers and figures
What We Offer:
- A collaborative environment that enables you to step outside your role to add value wherever you can- Direct access to clients, information and experts across all business areas around the world- Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm- A culture of inclusion that values each employee’s unique perspective- High-quality benefits program emphasizing good health, financial security, and peace of mind- Rewarding work with the flexibility to enjoy personal and family experiences at every career stage- Volunteer opportunities to give back to your community and help transform the lives of others.
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